I also have windows vista. I inserted the disc that came along with the ilo mp3 player and it accepted and recognizes the player. My husband and I bought it for our daughter for Christmas and she loves it. I would suggest uninstalling the program from the disc then reinstalling it. It took the 1st time for us when we downloaded. I hope this help's you out.
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If the computer is running the Windows Vista operating system, your mp3 player is not compatible with it. If it is running XP, load any software that might have come with the player. Then check all USB ports on the computer. If none of the ports recognize the player, hold in the volume + button while connecting the mp3 player to the computer. Good luck!
Check which version of Windows Media Player you have loaded.
Open Windows Media Player. Click "Help" and "about". This should show which version you have.
Windows Automatic Updates may hve updated to version 11.
The Philips HDD6330 is only compatible with version 10 under Windows XP.
If you have version 11, then uninstall and it should roll back to version 10.
player has problems with windows media player 11. works with wmp 10. player also has problems with vista. firmware was designed for xp. no firmware updates available. you can try dragging and dropping through windows explorer, treating it as a usb mass storage device. it will play folders and songs this way. to get vista to recognize it, format the player through the player's menu ( set-system-format ) not through the computer. take out the battery for 15 minutes. reboot your computer. put battery back in. plug into usb port. hopefully vista recognizes it as usb device
You do not have the sufficiant driver software to run the disc because windows vista is too new for older versions of cd-rom software.
This is a common problem. You need to install the latest driver software for it to work. Trust me. Good Luck!