Question about Dell 924 All-in-One InkJet Printer

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924 printer jam

My printer is jammed and the cartridges are not visible when I open the carrier. How do I unjam it?

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Re: 924 printer jam - Dell 924 All-in-One InkJet Printer Printers & Copiers

Make sure your carrier belt isnt broken

Posted on Jan 07, 2008

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Clear the paper jam message but there is no paper jam

To clear the paper jam check for any visible paper jams. If there are none then remove the toner cartridge and inspect for any bits of paper stuck under there. Hold the printer upside down and try and shake it gently to remove small bits of paper. Open the rear door of the printer and try to find any visible paper stuck. After this turn on the power to the printer. Hope this helps... Please post back if more help is required.

Nov 08, 2010 | Dell 924 All-in-One InkJet Printer

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I installed a new cartridge and the printer CARRIER JAMMED

Jam means there is somthing stuck at the exit of the paper, it should be paper stucking there, could be small you donot recognize it. check the enterance and the exit of papers place .

Thanks for using Fixya

Oct 12, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

I'm trying to replace black color cartridge, but get an error message: carrier jam How do I unjam it? Already did the unplug- check for paper jam and luck!

Remove all paper...(inspect closely for paper jammed way inside!)

also remove both ink cartriges, reinsert them one at a time carefully and properly....also double check the number code on the ink

the jam error could be either paper or cartriges confusing the printer. let me know if it works....k

Apr 19, 2009 | Dell 924 All-in-One InkJet Printer

2 Answers

Carrier jam on 926 dell printer

go to page 59 of the manual ("" if you don't have it) look for code 1200 in the middle of the page. good luck!

Feb 13, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell AIO 924 Carrier Jam Problem

To clean the encoder strip, perform the following steps:
  1. Power down the printer and unplug the power.

  2. Lift the cover on the printer.

  3. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer99d8177.jpg
Figure 1: The Encoder Strip to the right of the cartridge carrier. The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting.

  1. Plug in the printer and power it on.

  2. Open the cover to allow the cartridge carriage to center itself.

  3. Using a dry, lint free cloth, pinch the encoder strip on the left-hand side of the cartridge carriage and pull your fingers across it towards the left-hand side of the printer. 43e0b19.jpg
Figure 2: The encoder strip to the left of the cartridge carrier.

Nov 16, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

AIO 924 Carrier Jam

Ink s jammed on left . Will not move to centre

Sep 12, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Photo 924 printer paper jame

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Check if the Encoder Strip is Broken or Missing
1.Power down the printer and unplug the power.
2.Slide the cartridge carrier inside the printer a couple of inches to the left.
3.Locate the encoder strip (Figure 1) on the right-side of the cartridge carrier encoder strip
The encoder strip is a plastic strip with small markings over its entire length. The strip may appear to be translucent.

Reposition the Encoder Strip
1. Remove the power cord from the printer.
2. Lift the scanner unit to expose the inside, where the printer cartridges are located.
3. Gently slide the ink cartridge carrier to the middle of the printer.
4. Gently move the top part of the printer belt to the right.
5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
8. Once the encoder strip has been re-seated, close the scanner lid.
9. Re-connect the power cord to the printer.

Ensure the Paper Tray is Not Overfilled
Each printer tray has a maximum capacity rating, and this rating is based on a specific paper weight and or thickness. Consequently, situations might arise in which the tray will not be able to accommodate the maximum number of sheets listed in the printer specifications. Verify that the paper is not packed too tightly in the paper tray.

Adjust the Printer Paper Guides
Adjust the paper guides to fit the size paper being used .The guides should be close (1/16" or less) to the paper without touching, so that the paper stays properly aligned without continually rubbing the guides.

Locate and Remove Any Obstructions Inside the Printer and Input Tray
1. Open the front cover and make sure the kickstand (if there is one) is engaged.
2. Locate and remove any obstructions within the printer, such as paper pieces, staples, tape, or other objects.
3. Close the cover.
4. Remove all paper from the input tray.
5. Inspect the input tray for any obstructions.\
6. Remove any visible obstructions.
7. Reinsert the paper.

Apr 20, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Carrier Jam

The top of my ink cartridge had fallen off and was in the printer... I hadn't seen any paper or anything and was completely stumped, when I picked it up and heard something in there... It was hard to get back on, but now it works!

Jan 08, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Carrier jam

i had the same problem and i'm almost positive it's because i do not have a color ink cartridge in my printer. i called the technical support and they said that both ink cartridges have to be in the carrier for the printer to work. even if one of them does not have ink in it. hope this helps. (for me too)

Dec 18, 2007 | Dell 924 All-in-One InkJet Printer

7 Answers

Carrier jam on dell 924 printer??

I was able to fix this issue on my all-in-one 944 printer. What happened was that one of the ink cartridge lids had popped open. The hard part was that the carrier was stuck on the far left side, and I wasn't able to pull it over for easer access. However, I was able to fit a finger in and push the cartridge back down. Then when I turned the printer back on the error went away.

Hope this helps

Dec 13, 2007 | Dell 924 All-in-One InkJet Printer

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