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LG RU-42PX10 42 in. HDTV-Ready Plasma Television

42 inch LG Plasma TV - Lost picture

shared by 33 users

posted by marty53 on Dec 31, 2007


Hi , was watching my 42 inch LG Plasma TV last night, when I heard a click noise and the picture went immediately but the sound remained fine, I could switch channels but no picture, would you have any idea what the problem is. thanks

 42 inch LG Plasma TV - Lost picture  but sound still can be heard! .

the sound is fine on my plasma TV however when i turn it on all I get is a really dark screen and dark shadows.
I have the same problem
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Clarification Request

Posted by simonlopez83 on Nov 17, 2008

I have a 42" LG which I have had given up trying to repair.
I actually had a technician look at it and got charged 125.00.
Then I bought a replacement 42" Panasonic which has been wonderful.
Looking at these blogs, has made me think I still have a chance.
Thank you everybody.

32 Other Users Have The Same Problem

Posted by Guest on Nov 14, 2008

My wife was watching Opra the other day, when POP screen went blank and stayed that way. So, When I got home to no TV... :`( I tried to call to have it looked after but it was after hours.
Next day after ~55 mins on hold I was able to get some resolution to my issue. I called the US executive number and told them that I was upset with getting the 'run around' and that I would really appreciate to assistance with me television. Long story shorter, they took down the model number, and serial number, and are going to fix it under and 'extension' to the warrenty.

So just call LG and expain that you heard a popping sound and they should help you out.

Posted by uncut36 on Sep 25, 2008

Hey y'all. I purchased our 50" Plasma in July 06. Five days after the warranty expired. We heard two loud "pops" and then picture was very diluted. We called LG and explained the situation. They agreed to fix it with a "One time" 90 day "free" warranty fix. These TV's should last for 60,000 hours of viewing, but who watches 15yrs of TV in two years. I had also purchased an Extended Warranty on my TV. Comes to find out it took $3000.00 to fix TV. Just like brand new now. If you have a problem, CALL LG or your warranty department, they'll fix it, there reputation is on the line. Took a whils for parts to get to us for technician, but was worth the wait. Thanks god for box TV's... Good luck..

Posted by hillwm on Sep 12, 2008

I also have the same problem!! Was watching tv, it made a loud pop and went black but has sound. I bought it 2 years ago last month. What a piece of junk!!! I will be talking to LG reps tomorrow. I can't believe you pay that kind of money for a TV and it only last two years. to many people are having the same problems, should be a recall if you ask me! I will never buy another LG product again if I don't get some answers

Posted by mrs lett on Sep 11, 2008

  • i have the same problem i got a lg plasma 42 inch tv it went out on me its 2 years old last night i was doing my homework and i heard something click it was the tv when i looked at it there was no picture but i could hear the sound but no picture i thing lg needs to give us some of our money back they have a problem and they no it the tv's are no good they need to be ashamed i feel like they took my money i have been robbed

Posted by holland292 on Sep 07, 2008

LG 50 inch Plasma went pop then pop and lost the picture still got sound, tv is 2.5 years old paid $6000 FOR IT, not happy jan!!!!!!!, i will let all know how i get on with supplier tommoro.

Best Solution

posted on Mar 09, 2008
FixYa! (100)

Guest

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Rating: 0%, 0 votes
try connecting tv to cable direct also try unplugging both converter and tv for wile like 5 mins plug both back in see if tv and converter sync
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Best Solution

posted on Jun 03, 2008
Helpful (85)

wfdiver

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Rating: 91%, 18 votes
call 877-543-8325 this is an LG Executive call center and they will fix this for free. I have a 50" plasma I bought january 2006 which is out of warranty by 5 months. They faxed me and the LG repair shop a 30 day warranty for my tv to cover the repair. Just tell them you heard a pop and in my case the picture is distorted. All they need is the model number and serial number and they should take care of it. No arguing needed.
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Best Solution

posted on Jan 17, 2008
Helpful (85)

tins1866

Rank:Apprentice Apprentice
Rating: 91%, 16 votes
Our LG 50" plasma tv screen went black after a popping noise but still had sound, after great diliberations decided to take the back off and have a peek!
We unplugged the tv and tested the fuses (there were three we could see) one had blown, the one on the left as you look at the back of the tv it also has one above it. We wrote the code/seriel number down and took the fuse to the electrical wholesalers Maplin and bought a pack of 10 fuses for £1.29 replaced the fuse in the tv and everything now fine!!!!!!
Hope this might be of use to anyone whose lost the picture after a loud popping/snacking noise but still has sound.


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Best Solution

posted on Apr 06, 2008
Helpful (85)

wildwildeast

Rank:Apprentice Apprentice
Rating: 85%, 6 votes
Hear a pop, no picture and sound is OK => Y Sustainer problem. However, normally they have to change both Y Sus and Z Sus boards at the same time. If you lucky than it's just a fuse on the Y sustainer blown (the chance is very rare) otherwise the IPM (Intelligence Power Module) on the Y/X sustainer board is short. This is a common problem and costly repair for Plasma TV.
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posted on Oct 14, 2008
Helpful (85)

Guest

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I had the same problem. Called the number the poster above listed (877-543-8325). I was nice, and just explained that I was frustrated with the fact that it broke just after the warranty expired (4 months). They had me fax the receipt in and said they would extend the warranty for both parts and labor.

Thanks so much for posting this information!
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Solution #6

posted on Nov 22, 2008
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sfc033

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Just give the service centre a call - my tv did the exact same thing. It needs a software update. LG were so helpful and will have it fixed for me within three days!
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Solution #7

posted on Nov 22, 2008
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zhshirazi

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i have purchased 42 HD Ready plasma 1.9 years ago less than 2 yeras. its picyure is finished and voice is ok please help to solve problem. the piture comes blurred , cannot see properly voice is fine
my contact number is 07903735904. y can reply by e mail
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Solution #8

posted on Nov 08, 2008
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Guest

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The tech is here right now from LG.......this is not a quick or easy fix.....after waiting 2 weeks and 2 missed appt, it is finally getting repaired.....costly and slow!!!
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Solution #9

posted on Nov 02, 2008
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mikeyo28

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I have the same TV that I bought 2 .5 years ago. Pop, Pop, and then black. Sound but no picture. We will see what the rep says tomorrow. Has anyone had any success getting them to step up and fix it?
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Solution #10

posted on Oct 22, 2008
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hillwm

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I called LG's # 877-543-8325 with the same problem. They were wonderful!!!! Fixed it right away. Very expensive if you fix it on your own, had to replace the whole board. Believe me!!!! call, they will help you.
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Solution #11

posted on Oct 22, 2008
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slimdim

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Same problem here. 50" LG out of warranty for 4 months. This is a major problem with these TVs, obviously. Customer service has been absolutely terrific. Once the repair company comes out I will post my final results for others. Thanks to the people who posted the executive customer service number. They were extremely nice and receptive. I'll repost final results.
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32 Other Users Have The Same Problem - Continued

Comment by slayer686, posted on Aug 30, 2008

Damn TV was fine one day then the next day it was just blank. I took off te back panel and found 1 of the 5 fuses to be bad. It was a 240v 4A ceramic fuse. That is most likely the popping sound that everyone is saying they hear. I never heard a popping sound. So if you don't want to pay the price of having someone come charge you outrageous prices, check your fuses. First Unplug your TV then After you take out the 30 some odd screws, pull of the metal part of the back of the TV.... not the part with all the plug ins (Its not necessary). There should be 2 fuses on the left circuit board, which is where I found my blown fuse. The fuses are white with silver tips, their rating (size) is written really small on the fuse and on the circuit board right next to where the fuse is located. There is also 1 fuse on the center circuit board and 2 more on the circuit board to the right. Check the resistance on the fuse with a multimeter set at ohms. If its good it will dance around and go to 0, If its bad the meter won't do anything. If you don't have a meter just go down to radio shack and get your self some fuses there pretty cheap so just go spend $5 instead of $200. Good luck

Comment by Guest, posted on Aug 29, 2008

I was playing the ps3 and there was a clicking noise and the tv went black and it still had sound.

Comment by kavitam1116, posted on Aug 28, 2008

Hi , was watching my 42 inch JVC Plasma TV last night, when I heard a click noise and the picture went immediately but the sound remained fine, I could switch channels but no picture, would you have any idea what the problem is. thanks

42 inch JVC Plasma TV - Lost picture but sound still can be heard! .

the sound is fine on my plasma TV however when i turn it on all I get is a really dark screen and dark shadows.

Comment by Guest, posted on Aug 24, 2008

Same problem. Have a LG 42PC3D plasma TV. Purchased 2 years ago. This morning, heard a sound, then screen went totally black. Sound is fine.

Comment by shortsm1, posted on Aug 14, 2008

Our 42" LG plasma picture just went the other night after a popping sound. We were still able to change the channel and could hear sound. This happened 6 months out of warranty. After reading these posts, I realized we were not alone. I called LG and spoke to the "customer service" department, and after much deliberation, they offered a one-time warranty extension for parts only. I tried all that I could think of to get them to pay for labor as well, but all attempts were useless. It is frustrating that you pay thousands of dollars for a television that breaks so soon, and the company is not willing to stand behind their product. Our Sony tube TV is still running after 8+ years. After seeing all of these problems, I can say that I will never again purchase an LG product. By the way, someone posted that the screens are warranted for 60,000 hours of use. Does anyone know where this is in writing? What a pain this is.

Comment by Guest, posted on Aug 11, 2008

Less than a month after buying my 42 inch LG plasma- screen black. sound works fine, can change channels, etc.

Comment by Guest, posted on Aug 09, 2008

HAVE SOUND BUT NO PICTURE

Comment by Guest, posted on Jul 25, 2008

Was watching tv and heard loud noise and now I have no picture, but I have sound.



Comment by joeepozz, posted on Jul 19, 2008

screen blank but have sound

Comment by smithdog, posted on Jul 03, 2008

LGRZ42PX11 42" plasma tv. 3yrs. old. turned tv on and screen was a mass of multi coloured lines. sound ok. but no picture. checked all connections.

Comment by Stretch08, posted on Jun 16, 2008

Was watching TV on a Saturday all working normal. Sunday afternoon went 2 switch TV on, unable to get a picture. Had sound, was able to change channels. Rebooted TV, checked all connection still no picture.
Called LG customer service. They referred me to a specialised LG repair place. I called them and made a appointment for a service tech to attend. I was quoted $148 just for a visit fee. Reading the posts on this site I may reconsider the tech visit.
I have a LG 42 inch TV model no. 42PC1DV purchased 07/06/2008.

Comment by amirau2000, posted on Jun 08, 2008

Yes, I had the same problem, it happened after 14 months of my purchase, or just 2 months after expiry date of warranty. But remember they have 60,000 hours warranty on screen and this fault is part of screen (no picture J it is screen problem), I called LG, first they did not accept the claim but soon after I mentioned that I have done many research and this is very common problem due to use of faulty part or unreliable design, and if they don't fix it on their cost I will take legal action, one of the supervisor contacted me and after saying LALALALALALALALALALA accepted to send someone to fix with no cost. But I have found out they did to many others whom take this mater serious so it was not just me alone J They are aware of using faulty part is some ranges of their products and now this common problem appears, LG don’t like it and wants to somehow get away. ((((((((((So don’t let it happen))))))))) some of us paid around $5000 to $7000 when this TV came out, recently price went down to around $2000. CALL THEM and ask FIX or COURT? For sure they fix it for you free of charge J Imagine how much would it cost them to recall all TVs which they know is faulty?
Enjoy

Comment by Bond 911, posted on Jun 05, 2008

Yeah mine aswell, some continous lines blurred on the screen then popping noises then 'shizaam' no picture. Just like everyone else i need my plasma and hopefully we can find a solution.

Comment by laphos, posted on Jun 03, 2008

Hi, have the same problem, LG model 42PC1DV - TV is only 10 months old!

Comment by Guest, posted on May 27, 2008

exactly the same problem to our LG tv.

Comment by Guest, posted on May 26, 2008

hello i just bought my 42 inch plasma, and i heard a loud pop, then my screen had no picture, but sound. how do i fix this problem.

Comment by Guest, posted on May 23, 2008

have the same problem first have oe the screen was black now no picture at all the tv is only 3 years old its the same product LG

Comment by kimmarie, posted on May 21, 2008

Hi my problem is the same as above our tv lg 42inch plasma made a loud crack of a noise and then there is plenty of sound and no picture can you help, i thought plasma pixels went one by one and our tv is only 2 years old

Comment by Guest, posted on May 16, 2008

I have dark shadows on my plasma is it broke?

Comment by Guest, posted on May 16, 2008

I was watching a movie on my 37inch lg lcd tv when it made a load poping noise and the screen went black it stop working only the power light was on the tv, took back cover off and a bunch of broken plastic fell out what do you think went wrong??

Comment by buffaloray, posted on Apr 26, 2008

4 month old LG 42 inch plasma. Last night loud bang from T.V. lost picture and sound. Power light stays on when power turned on a one second low light appears on screen then nothing. Unpluged for 5 minutes no change. Called warranty shop they never heard of this happening?

Comment by Laura789, posted on Jan 21, 2008

Hi, I was watching my plasma last night and I had the same issue, a massive poping noise and the screen has gone black but the sound is still there. Has anyone got a solution to fix this?

Comment by coral2007, posted on Jan 07, 2008

we have a 42" insignia plasma tv that is 14 months old. one night picture shut off but you can still here sound and change channels. Called place where we purchased it and they want 100.00 to come out and 50.00 for every 15 min.. Is this outragoeou? Should I count my losses and purchase new TV.

Comment by tins1866, posted on Jan 07, 2008

Our LG 50x4D HD Digital Plasma tv is not quite 2 years old. Was watchng the tv when there was a "snacking/cracking" sound picture was gone screen looked as though tv was off but still had sound and could change channels. Turned it all off then on again, no change!!!!!

Comment by Guest, posted on Jan 07, 2008

Our LG was having intermitent problems and we thought that it was the HDMI on our DVD player that was playing up when in fact it was the TV this whole time. The TV was indicating to us that it was going to go. We are currently getting a repair man to come. Cost of AUD$198 to come out plus parts

Comment by Guest, posted on Jan 02, 2008

I have a magnovox 42" plasma It started with half the picture shutting off but then it would go back on now its completely off but i could still hear the sound...

Comment by bretster, posted on Jan 01, 2008

Plasma was fine this morning, just turned on tonight and has blinking multi color lights at the bottom of the screen and vertical lines running up the right side.
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