Question about HP OfficeJet 4215 All-In-One InkJet Printer

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Explorer 7 Tased My Software

A month or so ago I downloaded Explorer 7, which knocked out the HP Director program that I use to fax and scan. I don't see this same package available for dowload on HP's site, but then I might just be missing it.

Any advice on how to get this machine back in proper running order?

Thanks

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Have another look at HP's site, usually they have a lot of sw and documentation available for public download.

If you find and install the HP director, try firefox instead of explorer.

Posted on Dec 31, 2007

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I have hp officejet 6110 all- in- one and cannot scan page of text into my computer. Printer gives message "Scanning error. Cannot connect to computer."


If you have updated to Internet Explorer 7 or 8, the HP Director program won't work correctly without the update patch from HP Support. Go to HP Support, put in the model number of the device and search for drivers. Look for a special driver or patch for Internet Explorer and download and install. This will allow the HP director to run from the desktop. Once it is started you should restart your printer and make sure it is connected with a USB, or if it is connected directly to the router for your home network, you should uninstall the printer, then reinstall the printer and see if the computer sees it this time with the new driver on the hard drive. Once it installs, see if the HP Director can be started from the desktop and choose scan document, It will ask what you want to scan and where do you want to scan it to. Click document or picture...I have mine set up to scan text documents as PDF's and Pictures as JPGs. I then set it to "Save to file" when the scanning is done, whether it is one file or many, the director will then ask what folder you want to save the files to. That's all there is to it. Good Luck, ParrotHead PC Repair

Sep 08, 2009 | Computers & Internet

1 Answer

My HP Officejet 6310 All-in-One gives me a no destination when I try to use the scan feature. Do I have to have a specific program on my computer?


Yes, go to HP support and place your model in the search box and download the program
HP Director...make sure if you have IE7 and 8 there is a special driver download for that model that allows HP director to properly work with Internet Explorer 7 and 8

Aug 26, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Can't open Hp director


Hi,

I read ur problem.This problem with HP director occurs if you are running Internet version (7.0).If u have difficulties knowing your Internet version, pls do the things mentioned below.

1.Open internet explorer->click help->then click on "about internet explorer".---There you will see the version of your browser.

SOLUTION.
If see an hour glass appearing and disappearing without displaying the HP director window after clicking on HP director, You got the following solutions.

Solution 1.

1.Double click HP director icon.
2.Then Press Alt + space key together.
Result:YOU will see a small pop menu appearing on the desktop screen.
3.Click on "minimize" on that pop up screen.
Result:Now u will see a tab on the taskbar.
4.Right click the tab(hp director),then click restore...Now you will see your HP director window.
Note: Above solution should be performed while trying to open HP director.(ie) You should try this every time if u want to open HP director.To go for full time resolution,then try solution 2.

SOLUTION 2:

1.Open "www.HP.com"
2.Select "software and driver downloads"
3.Type your product name in the "for product text box",then hit enter.{(eg) if u type 7410 for office 7410,then u have to select the exact model in the next window}
4.Select the operating system.(if u dont see a option to select operating sys, there u will see "software and driver downloads"
5.In the next page, you will see a list call "Updates" you have to download a update which says "
Critical update to resolve an issue with HP Director after installing Internet Explorer "
6.After downloading the update, run the file and thentry to open HP director it will open the director window.
This will work.I assure u total problem resolution

Regards
Chittaranjan

Dec 25, 2008 | HP Scanjet 3570 Flatbed Scanner

1 Answer

Officejet 7210 -downloaded software but do not have any icons, et


FROM THE HP WEBSITE:

If you’ve recently upgraded to the new Internet Explorer 7 (IE7), and you have a Hewlett Packard scanner or printer/scanner, then you will almost certainly be experiencing problems with starting it.
This affects almost every model of HP Printer (e.g. PSC 2510, PSC 2410, Officejet series) that uses the HP Director software. Hewlett Packard is working on a solution, which is due to an incompatibility with Javascript on the new IE7.
However, we have a workaround for you here! Just follow these very simple steps to get around the problem:
  • After double-clicking on the HP Director icon, nothing appears to happen... the program is starting normally, but it’s hiding.
  • Wait a few seconds, then hold down the ALT key and press the space bar. A small dialogue box will appear.
  • Click on Minimize (you may have to click twice)
  • Voila! the HP Director task will appear in the task bar at the bottom of the screen - click it, and the program will appear and work normally.
MY ADVICE IF THIS IS THE PROBLEM:
Don't install/uninstall IE7 and then use Firefox or some other web compliant browser instead.

Nov 21, 2008 | HP Officejet 7210 All-In-One InkJet...

2 Answers

HP 1315 - no director


The Software of HP Director comes up with the Installation CD of the printer and not available from the Online download.

Your printer will work with any application with the driver installed from online download.

Let me know if you are getting problem in running any application (viz Scanning, fax, copying etc.)

For more info you can visit this link:

http://www.fixya.com/support/r1133275-drivers_installation_problem

Regards,

Ellin

Oct 18, 2008 | HP PSC 1315 All-in-One Printer

1 Answer

Hp 6110 all in one hp director not working.


try to do the following:

1. Double-click the HP Director icon to load the program into the memory. You will not see HP Director open at this step. Do not click anything else on the screen until Step 2 is completed.

2. Press the Alt key and the Space bar together, and then
select Minimize from the menu that displays in the upper left corner of the window. If necessary, click it again until HP Director minimizes.

The HP Director software now appears as an item on the Task Bar .

3. Click HP Director on the Task Bar . The software opens and displays normally.

4. Repeat Steps 1 through 3 every time the HP Director software is used.

or
  1. Go to the HP Software Download Page .
  2. In the Enter a product number text box, type the printer model, and then press Enter .
  3. Under Product search results , select the printer model.
  4. Select the operating system.
  5. Under Update , click Critical update to resolve an issue with HP Director after installing Internet Explorer 7 .
  6. Follow the instructions that display on the screen to install the update.
Cause:
In October 2006, Microsoft released Internet Explorer 7. The HP Director software that shipped with some HP products introduced between 2002 and 2004 may not be compatible with Internet Explorer 7. The HP Solution Center software, which replaced HP Director software, does not exhibit this issue with Internet Explorer 7.

Sep 02, 2008 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Scan function on HP6110 all-in-one printer won't work


See this link on HP's web site for a possible solution:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-46104-1&lc=en&cc=us&dlc=en&product=79477&os=228&lang=en


Jun 26, 2008 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

HP 9110 all in one's scanner will not work


I have a 9110 and a laptop running Windows XP and Internet Explorer 7. Prior to upgrading the IE from 6 to 7, I was able to run the HP Director and fax, scan, whatever from the laptop. After upgrading to IE 7, HP Director quit working. I contacted both Microsoft and HP and they pointed fingers at each other and said yes, upgrading to IE 7 broke the HP Director. Both said fixes were being developed, but that was months ago and I have not heard of any fixes.
I did find a workaround that allowed me to scan documents to the PC (faxing worked fine manually). Assuming the 9110 all-on-one’s drivers are still on the PC, and that the PC is connected to the 9110, go to “start, settings, control panel” and once in control panel, select “scanners and cameras”. If the drivers are still there, you should see the HP 9110 under “device”. Highlight the HP 9110 and double click. A wizard should start and it will guide you through the scanning process. If the 9110 does not appear in the “scanners and camera” box, you will need your 9110 CD and click on “add an imaging device”, which will start another wizard. It’s not as easy as using HP Director, but at least I can use the scanner. Hope this works for you.

May 08, 2008 | HP Officejet 9110 All-In-One InkJet...

1 Answer

My HP Director will not open, I can not scan from the printer either. It was working fine one day and then just quit. I can still print but not scan. What is the solution?


HP Director simply doesn't open? Check your version of Internet Explorer. If you've recently installed Internet Explorer 7, you will need to download the update on the HP website. Go to hp.com, click "Software & Driver Downloads", enter your product, choose your operating system, and there should be an update/patch for Director issues with IE7. Hope this helps.

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12 Answers

WHERE COULD I DOWNLOAD THE HP DIRECTOR SOFTWARE


Try from their official webpage, or use this Driver Update Software for XP Vista 7 8. I hope I have helped. have a nice day
Ryan

Nov 22, 2007 | HP PSC 2410 All-In-One InkJet Printer

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