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Linda, it is not easy to explain I would go to the Goodman website and see if you can down load a manual for your unit or maybe see a blown up picture of it showing the pilot once you can see the parts and know where they are then we can help a little maybe You have to find the gas valve on it is a knob that should have on off pilot you would turn that to pilot and push down hold for about 30 seconds Before doing that you will see three tubes coming from the valve one big one and two smaller ones follow the bigger of the two small ones At the very end of that is the pilot light (it will not be burning ) After holding the pilot knob down fro 30 sec place a flame/match near that opening at the end of the tube you followed a small flame should start ,this may take several attempts to light If this is an electric type you would do the same thing only you should see a button that says push or igniter so you would hold the pilot button down and then push and release push and release igniter until the pilot lights once it comes on and burns for a few seconds release the pilot knob and turn the knob to on You then should get a flame if the thermostat is set If you have never done this see if you can get a neighbor or someone to show you how
do you have the pilot light burning if not then you have to get in burning first Put knob in pilot position push down and hold for at least 30 seconds or longer then if there is an igniter push and release it push and release till pilot light comes on .Continue to hold pilot light button down for another 10 seconds or so, release pilot button and turn button to on or up a number or set T stat Main flame should come on and burn
Turn the control valve to the PILOT position and push down and hold it in. Press the Ignitor Button and continue to hold the Control knob down, once the pilot lights. Wait one minute, release the Control Knob and if the pilot remains burning, turn the Control Knob counterclockwise to the ON Position. If after the burners light and burn for a few minutes, you can turn the Control Knob back (Clockwise) to the Pilot position (if you don't want the heater to come on automatically) and the pilot should remain lit.
Press and hold the knob to initiate pilot lighting process. Once the pilot is lit continue to hold the knob down for about 30-45 seconds in order for the thermistor to send the low voltage signal to the main gas valve. after the 30-45 second period, release the knob and turn to the on position.
You must keep the knob pressed for approx. 30 to 45 seconds in order to allow the pilot thermistor to send the low voltage signal to the gas regulator. Once you've held the knob in for this period of time, you can release it and the pilot flame should continue to burn. Give this a try and see if this works out for you.
Normally when you release the knob it work the same as a two way switch ,which mean gas will stop flowing through the small pilot channel and will flow to large channel where it will continue to burn.
In your case, you have to strip down the regulator switch and look where the gas passage is glogged.
You pilot ignator is plugged.I take a small wire and run it in the hole every year and I also Blow the heaters out real well with air.THis has always worked far me.I need a phone number or email address to Pro Com because i'm having problems with a new one i just bought and I can't find the papework.Could you pleas eif you have this info email it to me
Is this a new heater or have you had it awhile? If new, yuo may have air in the line that will need to be bled out. The heater has a gas valve with a pilot setting on it. Make sure the gas is turned on. Turn the knob to the pilot setting and depress the handle. Holding it down and at the same time, press down on the red button that sparks. You may have to repeat this a few times. Once the pilot lights, continue to hold down on the pilot knob for about 30 seconds. When uou release the knob, the flame should stay o. If it does not, replace the thermocouple. Once the pilot flame is steady, turn the gas valve knob to on.