Question about HP Photosmart C5180 All-In-One InkJet Printer

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Ink level display

Dear Sirs,
My brand new HP C5280 all in one does not display the ink level, while printing a document. Don't know why! It was installed fully by using the CD which came with the printer. The rointer prints fine. No problem. But I am unable to determine how much ink is left in the pots.
Can you please help me?
Many thanks
Kind regards,

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Re: Ink level display


Ususally you can't see the ink levels when the printer is printing. To monitor the ink levels in your cartridges you need to enter the HP printer assistant program. Also, if you use non original cartridges, you might not be able to see ink levels.

Posted on Jan 02, 2008

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Re: Ink level display



Posted on Jan 02, 2008

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Need help in fixing HP Photosmart C5280 Printer two springs on the side of carriage bar

We suggest you contact 'Parts Here' as they provide most parts for the C5280 printer, including carriage assembly parts, along with the C5280 service manual:


A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding - refer to Inkjet411's support page:

B. Print Self Test Page:

1. Press and hold the CANCEL button.
2. Press the COLOR COPY button. Release both buttons.
3. The self test page should print. The printed pattern will verify printer is generally functional

--- The self test page is a 'forced' test print whether the ink cartridges are good or bad. Inspect color bars to verify proper nozzle/jetting health. If normal/regular printing is still not permitted then the problem is with either one, or both, of the ink cartridges. Activate Tap 41 test to confirm which cartridge is causing the issue.

C. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to video procedure or .pdf document at the following links on how to activate and read the service test report:

1. Load Letter/A4-size paper into paper feed tray.
2. If any lights are blinking, first press Cancel to attempt to clear.
3. Press and HOLD the Cancel button, press Ok button once.
4. At 'Mfg Commands' menu, click Right Arrow once until 'uiaux service' menu is displayed.
5. At 'uiaux service' menu, click the Right Arrow until Special Reports menu is displayed.
6. Select Ok, then click Right Arrow until the 'print-mech button tap' menu is displayed.
7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until 'code = 41' is displayed. Use the Left Arrow if you need to decrease numerical count.
8. Select Ok. Within one minute the Tap 41 diagnostic test report should be initiated and print (whether ink cartridges are good or not, i.e. this is a forced print test). See following 4 paragraphs (or video) on how to interpret diagnostic report.....

--- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 75/75XL color cartridge should display 600 good nozzles, while a good HP 74/74XL black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout.

---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10". Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one or both of the ink cartridges is damaged.

NOTE: If you need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (available for US Residents only).

For any additional questions please contact us directly:

-Thank you

Oct 15, 2014 | HP Photosmart C5280 Printer

1 Answer

What do I do when the little window says " refer to printer documentation" ? I took the ink cartridges out and put them back in.. It will not do anything other than scan.

Unfortunately the printer will stop printing when it senses low ink levels. There is plenty of ink left in the cartridge, but the printer doesn't care. It just stops until they get new ones put in.

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I use to be able to identify my ink levels everytime I used or printed a document with my HP 6940 dt printer. With each document that printed, a window would pop up displaying the ink levels. However, due...

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After installing Hp photosmart C5280 driver on windows xp, i am only able to print blank pages

Before doing any troubleshooting on the printer, check the ink levels then print a test page using the front panel of the printer. If the print out is good try this website for additional troubleshooting.
tnx... =) Please rate this one. tnx...

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I am unable to print on my HP Officejet Pro 8500. i have recently replaced the 940 black cartridge and since then have been unable to print. i notice there are print cartridges in the main body as well...

you can check the ink level from following steps Method one: Check the ink levels from the idle screen on the color graphics display Look for four icons at the bottom of the color graphics display. The icons represent the ink level remaining in each of the four color ink cartridges: black, yellow, light cyan (blue), and light magenta (pink). A larger and more accurate view of the ink levels can be displayed from the Setup menu. If an ink cartridge containing non-HP ink is being used, a question mark displays instead of the ink drop in the icon for that cartridge. The HP All-in-One cannot detect the amount of ink remaining in ink cartridges that contain non-HP ink. Figure 1: Non-HP ink iconc00841629.jpg NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. If a hollow ink drop icon displays, the ink cartridge represented by that color icon has very little ink remaining and will need to be changed soon. You might be able to continue printing for a short period of time with ink remaining in the print head assembly. Replace the ink cartridge when the Replace Soon warning message displays on the color graphics display. Figure 2: Low ink level iconc00841630.jpg When the Empty Ink message appears on the color graphics display, the indicated ink cartridge is out of ink. Replace the indicated ink cartridge. Method two: Check ink levels from the Windows computer The estimated amount of ink remaining in the ink cartridges can be checked from the computer. See the on-screen HP Director Help for information on checking the ink levels from the Printer
  1. Open the printer Toolbox. To do so, do one of the following:
    • Open HP Solution Center, click the Settings menu, then point to Print Settings , then click Printer Toolbox .
    • Right-click the HP Digital Imaging Monitor in the tray, then point to your printer model name, and click Display Printer Toolbox .
    The Toolbox opens.
  2. Click the Estimated Ink Level tab. The estimated ink level gauges display.
Method three: Check ink levels from the Setup menu
  1. Press Setup on the printer control panel.
  2. Scroll down and select Display Ink Gauge . The Ink Gauge status from the Tools menu will only display on the color graphics display.

If the ink level is low and the cartridge is new please contact the dealer from whom you got the cartridge and if it shows that the ink level is good enough please comment so that i can give you another step to perform

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regards,  raj_p5983

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We have an issue of missing or replace yellow cartridge. Please feel free to contact the HP support for replacement of the printer, if the printer is in warranty status. HP would replace the printer.

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