All components work fine but when trying to open cd door nothing happens. Finally tried it with the remote. Door did open but disc tray did not fan out as one in store did. Finally got it to close but now all the window says is close and it will not play cd. Have to turn entire unit off to get the window to say anything but close.
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This happens when the disc loading mechanism becomes faulty. when this happens the mechanism fails to load the disc to the right place thereby not allowing the optical lens which is supposed to read the disc to be able to read from the disc. All you have to do is get the loading motor and mechanism serviced and checked. This should get the door to the loader to start opening and in turn solve the working issue. Hope this solution has been helpful?
Before, when trying to see the problem, I clicked "skip" to see if it would go through all the discs. It did, but still wouldn't open the door. Later, I clicked "play" each time, then "skip", and after going through all 5 discs, the door opened. Go figure.
Maybe you should try cleaning the lens by opening the shelf TOP, and cleaning the lens? I had that problem. Take a Q - Tip with alcohol on it and it will do the job. Careful to not touch any components, and unplug first! The system can electrocute you even if unplugged, so don't touch any electronic component else than the lens inside.
I know this is an old post but I saw it through google, because I had the same problem.
I ended up tearing the CD door off and was able to look in and see that one of the cds was stuck. The player was trying to play disc 1 but had pulled disc 2 in under neith and it was stuck, causing the issue. As soon as I pulled disc 2 out the system works great.