- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
It sounds like you deleted an important item when deleting music previously. You will need to go online and download the software again so that this problem will not persist, or if there is a master reset that will help.
Here is the Online Support for Philips : http://www.support.philips.com/support/sms_page.jsp?userLanguage=en&userCountry=us
Plug your mp3 player to your computer. Open up music or foto list on the computer. You can delete both pictures and music from the list that appears on your computer when you have the player connected.
Update the firmware, but it will erase all your songs in the process, so they will have to be reloaded.
Triple Reset for Philips’ GoGear:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions.
After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.
My friend, I had the same problem. I however never use jukebox but I do have Windows Media Player 11 and I could see the songs being sent to the device. Even when I opened the device files on the pc the music was there. But when unplugging the USB and turning the actual mp3 player on, there was NO music on there. What I did is go on Philips.com and start researching away. I did rollback to the older version of Media player (10) by simply going to add/remove programs and following Phillips' own instructions. Also I thought it would be a good idea to download the most recent updated info Philips had for this device, like a driver or firmware they call it. Everything worked after that. I had no owners manual also, since I bought this MP3 from my barber at his shop after he got a new IPOD. SO I downloaded the owners manual and all additional info online at their website. Hope this helped. It wasn't easy but you just have to read. Also, it did take a while , good luck............RKALAWALA
Go to: www.usasupport.philips.com Enter your model number On the next page, click on your exact model number without the "B" on the end On the next page, click on "software and drivers"
If the software and drivers section doesn't help, then go to the FAQ for model SA6087 - there is a patch you can download under the section My GoGear is not recognized by PC - it works for most models of GoGear.
Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor