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Hope this helps. See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix.
Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61
Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit ......
in the manual it says
Turn on the MP3 Player by holding the PLAY/PAUSE button.
2. Take the USB Cord and plug the corresponding ends into the MP3 Player and a Computer.
3. When connected the LCD Display will either say “USB” or “MTP”.
4. Press the “M” (mode) button to switch between “USB” and “MTP” mode.
“MTP” mode will only work, when your player is connected to Microsoft® Windows® XP and Windows® Media Player 10.
The MP3 Player will only work in “USB” mode when it is connected to Windows® 98SE, ME, or 2000 Professional.
is this helpful.Take your time sometimes these things don't work because you've missed out one step so go slow and try it two or three times before you give up
yes just hook it up to usb and use it like an external hard drive ... I know for sure it works if you saved them in usb mode havent tried the mtp mode but figure it should be the same ...
after you find your files have musicmatch up and just double click the explored files on your mp3 and as long as you got it hooked to the comp. they will play in your playlist... or ya can just drag and drop them into the playlist
MTP stands for Media Transfer Protocol. If you did not run your installation CD BEFORE plugging the mp3 player into the computer, Windows XP and higher will read it as an MTP Device. As long as the player does not cause you problems, there is nothing wrong with your computer calling it that. If this is a problem: unplug the mp3 player from the computer, uninstall all software for that player, restart computer, reinstall allsoftware from installation CD, restart computer, then plug mp3 player into computer. Good luck!
This player has two modes usb and mtp. Mtp works microsoft media player 10 and up. If you put the files in using mtp mode you will not see them under usb mode. likewise with usb. press the m button on the side to chage the mode. than chech My Computer again
Try this out my player did the same thing plug your player into your computer using your USB cord and for like 10min let it charge there is a small battery inside the player after 10min hold down the M button for 5sec let off then take out battery plug back into computer it should say usb and now your set
I had this same problem and was able to solve it. Just go into Control Panel (make sure it's in Classic View)-> System -> Hardware -> Device Manager, right click the GPX icon under Protable Devices and then click unistall. Then disconnect and reconnect the player. Windows will automatically install the drivers and that's it, you can now go into USB mode again. Hope it helps.