Question about Xerox Phaser 8500/DN Printer

1 Answer

Internal diagnostic mode

How do you bring that up on the printer? Which buttons do you press

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  • poopie187 Dec 31, 2007

    Tryit

    when I turn on the computer and try the red button (c) and the OK button it loads up and then the printer error shows, none of the other info you wrote comes up.

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To enter Test Selection mode from Customer mode and display the Test Selection screen:

  1. Select Information -> Troubleshooting -> Service Tools from the Control Panel.
  2. Scroll down to Enter Diagnostics and press the OK button.
When the system transitions from Customer mode into Test Selection mode, the initial Control Panel display is the Test Selection screen as follows

Posted on Dec 31, 2007

  • Rick Kasper Dec 31, 2007

    Oh. ok.

    Are you getting an error code?

    some number like 00,000,00 ??

    Is the red light just flashing? indicationg possible a sliver of paper stuck somewhere?

    Ok if there is an error number please provide me those and I will look it up and provide you the best answe I can.

    Thanks

    The number will be a 2 digit code with a comma, 3 more digits a period and 3 more. Those are the numbers I need. Anything after those first 8 numbers don't mean much.

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