Question about HP LaserJet 2420 Printer

1 Answer

Close top cover

The printer has an error saying close top Cover. The cover is closed. What to do?

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  • Anonymous Mar 13, 2014

    Close top cover, but it is closed kyocera 5350dn

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  • Master
  • 2,072 Answers

Start by trying this.
Open the cover and look around for openings in the where the cover closes. In those openings there are interlock switches. 1 of 2 things have happened.
1, The switch may have become dislodged.
2. Look on the cover you have opened for actuators, ( pieces of plastic sticking out) that would go into those holes to turn the switch on when closed. Those often break off.
One of those 2 items is your problem, The switch is just not being actuated properly.
Make sure nothing is binding the cover also.

Posted on Dec 31, 2007

  • 1 more comment 
  • rayo
    rayo Mar 13, 2015

    Thanks, rick it worked. Thank you very much. You are doing a great job.

  • rayo
    rayo Mar 13, 2015

    Thanks, rick it worked. Thank you very much. You are doing a great job.

  • Paul Nicholl
    Paul Nicholl Mar 02, 2017

    Ok so all actuators are where they should be and striking, covering sensors etc. None of the plastics are damaged and I have swapped out the catch sensor for a known working one.

    I'm thinking I just have a giant paperweight on my table now :(

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Error 2200


Step Action
1 Power off the printer and remove the power supply from the back of the unit. Wait 30 seconds. Then reinsert the power supply and power the printer on.

Did the error message return?

Yes: Continue to step 2.
No: Attempt a test scan. If the error message does not reappear, the error is resolved.

2 Power off the printer and remove the power supply from the back of the unit. Open the scanner cover. Check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid. Open the top cover of the printer. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove both cartridges, close the top cover, reinsert the power supply, and power the printer on.

Did the error message return?

Yes: Continue to Contacting Lexmark.
No: Continue to step 3.

3 Power off the printer and remove the power supply from the back of the unit. Open the top cover of the printer. Using the carrier belt, move the cartridge carrier to the middle of the unit. Insert the color cartridge, close the top cover, reinsert the power supply, and power on the printer.

Did the error message return?

Yes: Repeat step 3 with another color cartridge. If the printer fails again, continue to step 4.
No: Repeat step 3 and install the black/photo cartridge. If both cartridges are installed, attempt a test scan. If the error message does not reappear, the error is resolved.

4 Power off the printer and remove the power supply from the back of the unit. Open the top cover of the printer. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove the color cartridge and insert the black/photo cartridge. Then close the top cover, reinsert the power supply, and power the printer on.

Did the error message return?

Yes: Repeat step 4 with another black/photo cartridge. If the printer fails again, continue to Contacting Lexmark.
No: Install the color cartridge. If the printer fails, continue to Contacting Lexmark. If the error message does not appear with both cartridges installed, attempt a test scan. If the error message does not reappear, the error is resolved.

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No solution, but I have the same problem. THe printer starts up fine, I hear no grinding noises or other "funny" nioses, and then displays no error message... UNTIL I ask it to print. Then I get a message that says, "Pls (please) Open Cover".

I open the cover and it says "Please Close Cover".

I close the cover and it says, "Please Open Cover"

and this happens forever!

Does anyone have any ideas? Can anyone help me?

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I had that problem too.

Unplug the printer.
Hold the printer cover open while you plug in the printer.
Then wait for the printer to power on while still holding the cover open.
Then close the cover.
The buttons should work and th error message should be gone.

It worked for me.

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