Question about Kenmore 94802 Front Load Stacked Washer / Dryer
I just fixed this same problem last weekend. First, you want to look under the machine. Get someone to help you tilt the machine until you can see the three big springs underneath the washer.
On my machine, it turned out that one or two of the the big springs that hold up the tub were either broken, or had jumped out of their sockets. Go to the parts depart of the Sears website, and give them a call. Don't bother with searching for your model number, because it doesn't usually work in the search.
You may need to also replace the bottom tray if the threads holding the springs down are stripped. Either that, or you can get some 1/2" nuts to hold them in place after you get the new ones. The set of three springs costs about $80-$90 dollars (not including shipping). The set also has excellent instructions on how to replace the springs. Took me about 2 hours to do by myself. If you're handy around basic mechanics, then I would highly suggest doing this yourself. But check the springs first before you go ordering them.
Posted on Mar 16, 2009
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