Question about Tomtom ONE GPS Receiver

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Blank Screen I just Purchased a TomTom One (3rd edition US) but I get a blank screen which requires a reset each and every time I turn it on. There is something wrong with the unit. I tried calling the TomTom Company but was placed on hold for 30 minutes. This unit is dysfunctional -- I guess I will have to write a letter of complaint to the BBB.

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  • busysmile Jan 02, 2008

    Just got a TomTom - screen comes up blank EVERY time I turn it on. Have to reset EVERY time I want to use. I can't get in touch with anyone in customer support. Seems a bit useless...

  • Anonymous Jan 03, 2008

    I have the exact same problem with the exact same model, i have yet to return the product for repair or anything like that. I've read somewhere that by resetting the unit and recharging it may resolve the issue

  • Anonymous Jan 04, 2008

    This is my second unit, both turn on to a blank screen unless reset.

  • Anonymous Jan 04, 2008

    Replacement address

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2 Answers

I was given one a week and a half before Christmas....white screen.... swapped it for one with the same problem and tried to go thru TomTom Support for a replacement. For Four days I talked to them and after waiting for a shipping label that they said I must have I gave up and took it back for a refund. I asked numerous times for them to help with an advanced replacement and was told it was against policy....good for you if you were able to get them to help you. Maybe they have changed their policy.....Thing is, I like the TomTom but the way they handled this widespread manufacturing problem left a bad taste in my mouth.

Posted on Jan 02, 2008

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Contact TomTom. I had the same problem. Emailed customer support and they are sending me out a new unit. Not even asking me to send my unit to them first! how often does that happen....

Posted on Jan 02, 2008

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1 Answer

I have tom tom one 3rd edition and am trying to fix it for a work friend anyway, it switches on but gets stuck on a blank screen after a blue loading bar has gone from left to right. i think it has been...


Check and see if it needs any update. connect it to tomtom home and that will tell u weather it has any maps loaded in it or not. Also download the available updates.

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Check the power saving options. You have turned them on.

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I guess you have the same problem I did.... I have a TomTom One 3rd Ed., and after updating it through TomTom Home, every time I turned it on, I got a blank white screen. I would have to reset it every time before I could get it to work right. If this is the same problem...go here to download the fix.
http://www.tomtom.com/support/index.php?FID=8578&Lid=4

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Is this a TomTom One 3rd Edition? If it is and if the blank screen that is coming up is completely white, a fix has been posted at http://www.tomtom.com/support/index.php?FID=8578&Lid=4

Before you install the update, be sure that you have the model and problem described. I hope this helps.

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I guess you have the same problem I did.... I have a TomTom One 3rd Ed., and after updating it through TomTom Home, every time I turned it on, I got a blank white screen. I would have to reset it every time before I could get it to work right. If this is the same problem...go here to download the fix.
http://www.tomtom.com/support/index.php?FID=8578&Lid=4

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Got it for Xmas. Same thing blank screen. Called TomTom and they sent a Fedex return label free of charge.

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I think it has to do with hooking up your unit via the usb cable to the computer. I got one from Radio Shack and it worked fine for a day, drove with it and shut it on and off a couple of times. Then I hooked it up to my emachine computer, and all I got was a white screen. Took it back got another one, drove with it, turned it on and off a couple of times, worked fine. Then I hooked it up to my computer, and again the same white screen until I reset it. I noticed all these posts are in the last few days, so I would say it is a bad batch of units. I purchased one for my wife 3 weeks ago and no such problem.

Dec 17, 2007 | Tomtom ONE GPS Receiver

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