I have a Tom Tom One and was looking for new maps and traffic/speed camera warnings to download. I found those okay and added them to my shopping cart (I have a MacBook Pro and use firefox if that helps).
I then clicked on 'My Device' and the screen went white so I plugged in the charger hoping that would resolve matters. In the morning the screen had got black as though turned off and the green light was showing on the top of the device.
Unfortunately I cannot get it to turn back on, I have tried re-setting and then re-setting and pressing the on button but to no joy.
I have the same problem and my TomTom is "brand new". This unit is obviously dysfunctional and the company should take these back and submit a full refund. I tried notifying the TomTom Company to no avail. I will start mass emails to warn people about this company
Andrew Garlisi MD
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This was is a known bug to TomTom. The suggested solution is to update to the newest software version. The Download Page Here is where you can get the newest version.
Ensure that you have the latest version of TomTom HOME installed
Backup your navigation device by clicking Backup and restore in HOME
Make sure you have enough space on your memory card or internal memory.
Transfer your favourites to your new map
Downloading and installing your map
Select your navigation device:
You should first go to preferences and make sure that "speed cameras" are activated in "show points of inetrest on map" . Once they are activated , go to "Manage Points Of Interest" agian , this is found in preferences. Once in there , select "Warn When Near POI". You should now be able to "see' and "hear" the warnings. If it still doesnt work then it's possible you have some corrupted files in the camera warning data , so try a fresh download. Please be sure you have a backup of all your data before you mess about . if you don't already ahve a backup on your PC , recommend you do it now.
The Tom Tom GO 930 is available from www.BestBuy.com. (Product link here). The GPS comes with maps of Europe, the U.S. and Canada. It is compatible with the optional RDS TMC traffic receiver which is not included.
I had tomtom speedcameras on my map until i subscribed, then it did an update and they all dissaperd? (i cant see them on the map any more) but in the settings they are set to warn me 15 secs before and it just pops up when im near a camera! so it still works it just looks diffrent.
this problem just happened to me. i'd just bought my new tomtom one and tested it on the journey home. all was well and i was really impressed. that was until I got it home and went to update it to get the latest maps for my area. I installed all the software as instructed by the on screen prompts and downloaded the latest updates. i then went to turn the device on, and was greeted by a message stating ''no maps found!''
after almost two hours of complete frustration, i then tried probably the easiest solution anyone could think of:
First of all, connect the device to your computer and close down tom tom home. (making sure it isn't even open in the system tray).
Now, open my computer and find the device. it will be labelled as a storage device (mine was drive G). Open it up and find where the maps are saved to. Something like, UK and Ireland, or something similar relating the place you live. Once located, delete them manually.
Now, reopen tomtom home and go to tools. Click ''use latest map guarantee''. It will then download the maps again and install them onto the device.
Next disconnect using the option 'disconnect device'' from the device menu.
Finally turn on your tom tom if it doesn't automatically, and you should be back in business. This worked for me, after trying numerous way more complicated solutions I found in various forums.