Question about Creative Labs Zen Touch MP3 Player

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Firmware error on creative zen

I tried to update my zen and whenever the update ws complete it got stuck in recovery can i fix this?

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Re: firmware error on creative zen

My zen is in recovery mode and when i connect it to my computer my zen says docked but my computer says please connect your device.

Posted on Oct 03, 2008

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Re: firmware error on creative zen

Check your LAN settings by going to Internet Options, select "connections" then LAN settings, then check the box that says "automatically detect settings". Click okay, and that should fix your problem. You have that have those options enabled to let some common programs detect your internet connectivity.

waseem E-mail-

Posted on Jun 23, 2008

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Stuck in recovery mode

Sounds like the actual firmware is corrupted. You might try loading the firmware on the Recovery Mode by using the firmware upgrade available at Creative's website.

Hope this helps

Chris (ziraffa)

Jan 09, 2009 | Creative Labs ZEN V Plus MP3 Player

4 Answers

Zen vision:m 30g Stuck in recovery mode When I try to format harddrive 'harddisc problem' shows in window. Can you help. Thanks.

to fix this problem you need to format the hard drive. to format it you need to, with the power off, put the battery onto the player while holding the on button this will take you to the recovery mode and then you just select format hard drive it is automatic and should fix your problem. If not try to reinstall the firmware

Aug 11, 2008 | MP3 & Digital Media Players

1 Answer

Creative zen micro stuck in recovery mode

To Fix any problems with broken firmware form attempted “playsforsure”
firmware updates etc where your pc finds it as a 20mb drive and it sits
in recovery mode and does bugger all:
1. Uninstall all creative software & drivers
2. Uninstall Media Player 11 and Media Player 11 runtime (will require a
reboot for each thing). This is done by going to add/remove programs and
uninstalling (this will put your pc back to wmp10).
3. Re-install the Zen Driver from the creative website and reboot (I just reloaded Media Explorer using my ZMP install CD).
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don’t click
the language bit yet), leave the mouse hovering over your language
selection. (for ZMP, just start firmware exe file, there is no language selection. You can get the firmware update from Creative’s site, go to SUPPORT and then DOWNLOADS).
6. On the Zen- select “reload OS” (on ZMP I believe it is Erase or Reload Firmware, something like that, don’t have it in front of me).
7. As soon as it flashes up “reload new firmware now via USB” click the
language button
8. Now the pc should find it and allow you to re-load the
firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. Once all is working, you can re-install WMP11 and it will work fine.

Dec 28, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Zen Xtra 40 GB

Ok this is what I have found.....Try to run the Recovery Mode here is a link to Creative Labs website that will walk you through it... Just look for Jukebox its on the can get the firmware from the same website under support and then just select the type of jukebox you have....that will be the second link...You will need to click on Zen and then look on the right side for Archived Products,/?st=357,e=0000000000342903798,k=6058,sxi=1,varset=ws:,case=4794

Good Luck and let me know if this helped


Aug 17, 2008 | Creative Labs Zen V MP3 Player

8 Answers

Stuck in recovery mode, firmware problem

i have the same problem of recovery mode. can you help me please

Jul 12, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Creative Zen Touch stuck in "recovery mode"


Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

Jun 03, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative ZEN MICRO

OK to everyone who messed up the firmware of Zen Micro and run vista, u r all idiots, including me. my zen was stuck in recovery mode and recovery menu as everyone experienced and tried to upgrade the firmware via the firmware updater that didnt work, right? ok through research and time i came to realize that what was causing the updater to fail (...please connect your media player...) is windows media player 11 (ELEVEN !!) zen update firmware will work only with windows media player 10 (TEN !!) installed. y? i dont know and i dont care anymore now that my micro is fixed up and running with the latest released firmware.
method 1:
u can find smne with xp and wmp10 (rare) install drivers and run the updater or
method 2:
u can DIY and since it is impossible to uninstall wmp11 i did the unthinkable, no no not format and install xp to use wmp10 no no.

instead i used a program called VIRTUAL MACHINE WORKSTATION 6.5 (for links keep confidential suppling ur email to me) this program will allow u to install and run several operating systems at a time regardless of your current hardware, it will run as an application in vista O/S. so i installed xp pro (on vmware 6.5) that i had handy somewhere, and then the drivers from the creative disc. then i run the firmware updater and yes it recognises my zen for the first time and loads a brand new firmware. easy as that, zen reboots and main menu appears, what a joy.

so all i used was:
vmware 6.5
xp pro (wmp10)
creative disc
firmware updater by creative

installing operating systems on vmware is very easy and doesnt require restarts etc.. u can switch through vista and xp like a window application just like that.

hope this helps, zen micro is by far the ultimate mp3 player for its sound breathtaking performance and loudness, totally worth the trouble. this is 100% fixable

Mar 31, 2008 | Creative Labs Zen Touch MP3 Player

5 Answers

Reloading Firmware on Zen Sleek Photo

This is what I found. Windows Media Player 11 messes it up. All you have to do is uninstall anything Windows Media Player 11 and then run the firmware upgrader. It's some sort of but. You can reinstall WMP when your done installing the firmware. I found it on the creative forum.

Jan 05, 2008 | Creative Labs ZEN SLEEK MP3 Player

13 Answers

Creative Zen Firmware Problem

press play/pause, press reset button and slide power button
will bring u to recovery mode

then u reload firmware and it will erase the firmware and will connect it again to windows. then u download and install a new firrware fromc reative site and voilla.


Sep 29, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

3 Answers

Stuck on recovery mode

you probably just to need to re-install/update the firmware. if you turn it on and just after the zen logo the little ahazard sign appears, it says something like "problem with firmware," that's your fix. the same thing happened to me when i followed what it said on the site to troubleshoot the display, but they're all assholes and instead of fixing it, murdered the player. oh, and be prepared to have everything on there erased. yeah, it sucks :-(

Jun 04, 2007 | Creative Labs ZEN Vision:M Digital Media...

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