Question about Sony RDR-GX300 DVD Recorder

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No Sound but see the picture

I bought the Sony a year ago. It worked well. All of a sudden about two months ago, the sound stop playing. I don't know if I did somthing or not, but it will not play the sound. I have unplugged the machine and had it reset to factory defaults, but the sound still does not play.

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Re: No Sound but see the picture

Have you check your jacks did you put them back in the correct audio/vidio outlet...Johnnie W.

Posted on Dec 31, 2007

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If this is on a home made dvd then that is probably where you the problem is.

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It sounds like the tapes may be physically damaged, wrinkled or creased. This may have been done when they were played in whatever machine you used 5 years ago. Tapes can also be damaged in storage by heat or humidity. Tapes should also be stored on end in their boxes, not flat. If these tapes were stored flat, the bottom edge might have gotten wrinkled. This can damage the control track and cause playback issues.

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Unfortunately, 2% to 4% of consumer electronics are either defective on the store shelf (I got my TV home, plugged it in, and it wouldn't turn on) or they develop a defect during the warranty period or shortly thereafter. So, even though you just bought the unit two months ago, if you have sound but no picture, the unit needs to be repaired or exchanged.

As long as you have the receipt, you should still be in warranty since the shortest warranty for name brand electronics is 90 days from the date of purchase. Contact the manufacturer to obtain the warranty procedure. This will likely involve you sending the unit back to them at your expense and they will send you a repaired, refurbished, or new player.

If you feel this solution doesn't deserve a good rating, please let me know why so that I may assist you better. If there is anything more I can do to help, I will!

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