Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune Storage Hello i purchased my zune about a month and a half ago and haven't really had any problems until recently. About two days ago i plugged my zune up to download music and my entire library had been deleted. I restored all the songs that i had and tried again but it said that my zune was full. I then went about deleting everything from my zune, but it still says that it is full and wont allow me to sync anything. I have no clue what is wrong and would greatly appreciate any help i can get.

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Through the software in the device options you can delete everything on your zune (same as a reformat on your computer harddrive) this should solve your problem for the most part... If not there is a keycode that will ERASE EVERYTHING including firmware so you can start fresh.. Just try the software method and see how it goes.

Posted on Feb 06, 2008

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1 Answer

Does anyone know how to fix error 5 code?


Many Zune users will tell you of the dreaded error 5.

When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.

Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.


If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.

However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.

The first thing to try would be to restart the Zune.


The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.

For the non-touchscreen models of Zune, the user should unlock the hold switch.


Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.


If this does not fix the error, then the user should try reinstalling the software on their Zune device.

To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.


When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.

The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.


Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.


To do this, the user should hold down the on/off button again until the Zune HD restarts.

Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.


The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.

For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.


First, the user should unlock the hold button.

Then the back button and the top button should both be pressed and held down.


The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.

The user should continue to hold them until they get a "Please wait" message.


For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.

After data is cleared, the message "Connect Zune To Your PC" will appear.


The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.

After the software is installed, the Zune should be ready for use.

If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.

Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.


hope this helps

Oct 05, 2012 | Microsoft Zune JS8-00001 Digital Media...

5 Answers

Zune won't sync and now some songs will not play all they way through


Go for software update from the zune website it will help you.

Also ensure that the settings are not changed .



Sep 25, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

How to download music on to it


Hello,

follow the steps below:

  1. Put a CD of your favorite music into your computer, and then open your Zune player. Click on the music that you want to copy.
  2. Click on the "Rip" button, and then save your music with any of the following file extensions: .wma, .wmv, .mp3, .jpg, .mp4, .m4v, .m4a, .m4b or .mov. The ability to play music in all of these formats is one of the features that make Zune such a superior digital player.
  3. Plug your Zune player into your computer using a USB cable, and then the Zune software will automatically import all of your selected music into the player. Set the "Sync" option to "Default" so that all the music in your directory will install in your Zune player whenever you plug it into your computer.
  4. Purchase music online by either buying each song individually (usually for about 99 cents a song) or buying a membership to a website where you get unlimited downloads. You automatically get a membership to Zune Marketplace when you purchase Zune, and you can get unlimited downloads there.
I hope the above steps will help to solve your problem.

Good luck

May 10, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

MP3 player -Zune not working


Just reset the Zune by holding the left button and the up portion of the center control continuously until the screen goes blank. Release both and the unit will reboot.

Here's a Youtube showing the process: http://www.youtube.com/watch?v=8BqqlDwtYbQ

If this doesn't work, contact MS to get a warranty replacement.

Assuming it does work, be sure to check that you have the latest version of the Zune SW as new units are usually several versions old and updating your unit will make it more reliable in my experience.

Jul 12, 2009 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

My Zune wont turn on


Press up and the back button at the same time for about ten seconds. This should reset your zune.

Jun 26, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

When i plug the zune into my computer, it won't recognize it


It's a glitch with Microsoft. All 30 gig units are affected. It's a leap year and the extra day threw the software. Let it discharge overnight and plug into your computer in the morning to load. Microsoft is supposed to have a fix. Thousands are affected.

Jan 01, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

My 30 gb zune is frozen


There's a fix:

Your zune will need a "hard reset."

To do this, use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

It's an easy process but if you're unsure don't attempt it.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

4 Answers

Zune froze on boot up this morning. Reset buttons won't work nor will any others. Tried charging battery to no avail.


There's a fix:


Your Zune will need a "hard reset."


To do this, use a small screwdriver to pop off the plastic shielding where the Zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the Zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connector. Your Zune should start up immediately. Press the backing of the Zune down (make sure headphone jack is aligned) and put the screws and cover back in place.


It's an easy process but if you're unsure don't attempt it.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

I can't unlock my Zune.


My lock switch broke off. so with a paper clip I took off the little plastic under the switch. with that off, i could see the small black toggle switch and i was able to set that to the unlocked position. I cant lock my zune now but the zune works.

Dec 13, 2008 | Microsoft Zune JS8-00001 Digital Media...

8 Answers

Frozen zune 80gig 2nd gen, error 5


One last ditch effort: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

And, yeah, as far as the international replacement - that is how all the manufacturers are - they are not willing to pay the cost to keep their customers. Also, they have no process in place for fulfilling such a request, even if they have offices in both countries (which most of them do). Sad, really.

Jun 02, 2008 | Microsoft Zune JS8-00001 Digital Media...

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