Question about Brother HL-2040 Laser Printer

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Crumpled pages I have two Brother HL-2040 printers, and they mis-feed the paper (or something), causing it to crumple. The problem happens between printing and final output, because the pages always have the intended print on them... they just come out crumpled. I know there must be some kind of obstruction, but I don't know what it is. I have opened up all of the standard doors (I haven't resorted to using a screwdriver to really ruin the printer yet...) and just don't see anything that appears abnormal or obvious. On one of the printers this only happens about 1 in 100 pages. But recently our other printer started doing it almost every single page. These printers aren't expensive enough to warrant sending them to a repair shop, but we certainly don't want to buy new ones if these can be fixed. Help! Thanks in advance!

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Re: crumpled pages

Damp paper is a common cause (concerina in fuser assy) as is lower heat roller being wrinkled (orange roller in rear)

Posted on Jan 02, 2008

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stuck where one is left to wonder...., one removes jams by open rear door or front and removing toner, or cassette, if it is crumpled in fuser, then it aint easy without pulling it apart, sometimes a manual feed via hand of a pice of stiff card or laminate in direction of paper path (dont pull it against direction nor should jams be pulled backwards), cut a point in lamiante to allow you to poke then pull threw removing paper fragments

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This is a paper jamb problem. There is a piece of torn paper stuck in the paper path that is stopping the printed page from exiting properly.

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Most likely something has broken in the loading gear. Never pull paper against the normal flow, of course, you know that now. Unless you can locate the broken part and replace it, I'm afraid there's not much you can do other than manually feed the paper.

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Sounds like the fuser is causing the jam. Anything from a dislocated pic finger to other paper debry can be causing these types of jams.
If you open the back door, will the page exit the printer fine of does it still jam?
If it still jams the fuser is definatly the problem. If it dosen't, then it might be the delivery assembly causing the jam.
You might be able to see where the jam is happening if you print something and watch it though the back to see where the paper catches and jams.

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I found that buying good name brand paper solves the crumpling problem. Mine was doing the same thing and I was buying generic paper. I have switched to name brand and it has been working fine ever since.

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Make sure the paper aligning slides are tight to the sides of the paper. In the case that they are spring loaded make sure there is not something preventing them from holding the paper properly aligned.
The print head could be 'off-track'...
If the text is properly aligned on the edge of the page, but appears crooked it is related to the print head assembly. If the text is not aligning to the edge of the page then the paper is not feeding straight and the paper aligning slides are at fault.
It is also possible that one of the paper feed rollers are not grasping the paper and it is forcing it to one side as it pulls it in.

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