Question about Brother HL-2040 Laser Printer

1 Answer

Crumpled pages I have two Brother HL-2040 printers, and they mis-feed the paper (or something), causing it to crumple. The problem happens between printing and final output, because the pages always have the intended print on them... they just come out crumpled. I know there must be some kind of obstruction, but I don't know what it is. I have opened up all of the standard doors (I haven't resorted to using a screwdriver to really ruin the printer yet...) and just don't see anything that appears abnormal or obvious. On one of the printers this only happens about 1 in 100 pages. But recently our other printer started doing it almost every single page. These printers aren't expensive enough to warrant sending them to a repair shop, but we certainly don't want to buy new ones if these can be fixed. Help! Thanks in advance!

Posted by on

  • 5 more comments 
  • LETURBINE Jan 04, 2008

    the orange roller isn't wrinkled in either printer, and the paper is dry. i just don't know what the problem is....

  • AllieG Jan 15, 2008

    I have the same exact problem with my HL-2040 and it does not matter how new the paper is. I have tried using a brand new ream and it makes no difference. My pages crumple with no sort of pattern...I can go through 10 pages and jam on the 11th or jam on my first print of the day. I am wasting a lot of paper so if anyone knows how to resolve this, please let me know.

  • Anonymous Jan 17, 2008

    I had the crumpled paper problem also and when I unjammed the machine, it would print many pages of blanks . Now the paper light comes on again but there is no paper jam, paper tray is ok, and of course no paper runs thru anymore.

  • mcrunch2 Feb 28, 2008

    How wrinkled does the orange roller have to be? Its definitely not smooth as a table top. Its not as wrinkly as the skin of an orange either. Its kind of like a 'polo' shirt.

    Same problem. We have dry house, dry weather. Paper used to work fine (was old paper) now it gives crumples on about half the bottom part of the paper which look like waves approx 3/4 inches tall. It strikes at random times but pretty frequently after only about 3 months and 40-60 pages. Also tried other papers, different thicknesses. Different setups on pc. Its obviously a mechanical problem that needs a solution (just look on the internet at all the people with the same problem). Perhaps the springs on the orange roller are too tight? I haven't tried it yet as I want to get it fixed under warrenty.

  • LETURBINE Mar 05, 2008

    I was also wondering about the percentage of crumpled pages... If damp/moist paper is the problem, why doesn't it happen with every page?


  • ambient Mar 28, 2008

    I have a simlar problem. I've had the Brother 2040 for a few months and I love it. Great printer, very inexpensive, good quality prints. I've had no problems until the last couple weeks. I've printed just over 2000 pages so far. Just recently I've been getting random intermittent paper jams. I didn't have any during the first three months or so. I've examined every portion of the machine I can see, and can't find anything wrong. I am now getting the random jams, which I can't correlate to any pattern. I am using the same brand of paper that I've always used. Same problem happens even with brand new paper just out of the sealed package. Just adding my experience to the thread. If it keeps up, I'll contact Brother, as the printer is well within warranty. I'll let you all know what happens when I talk to them.

  • Anonymous Mar 22, 2014

    i try to print a page but what happens is it starts to print but then the paper crumples up inside and it says there is an obstruction but i cannot find anything



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Brother Master
  • 1,113 Answers

Damp paper is a common cause (concerina in fuser assy) as is lower heat roller being wrinkled (orange roller in rear)

Posted on Jan 02, 2008

  • Soulvisitor
    Soulvisitor Jan 05, 2008

    Moisture in paper canot be felt, try a fresh unopened ream, because it is very common fault and sounds like your issue.

    Paper assorbs moisture when left in tray or in a open packet, Like when you leave a biscuit out.

    Original paking has a wax coating to keep moisure at bay.

    I work on these as a brother wanrranty agent.

  • Soulvisitor
    Soulvisitor Mar 06, 2008

    if it is not damp paper and it jams in the fuser(the hot bit) it will need fuser replaced.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Paper mismatch officejet 6500 crumples

There could be a foreign object or torn piece of paper that's stuck further inside the printer mechanism path. Try using a flashlight and inspecting any access or clean out hatches. Sometimes something will be caught inside and cause the paper you feed in to crumple and create a jam. I watched a video on youtube giving different ideas on how to fix this problem. Fixing Paper Pick-Up Issues

May 27, 2013 | HP Officejet 6500 Wireless All-in-One...

1 Answer

The paper stuck in the printer. What should I do? How can I get it from printer?

stuck where one is left to wonder...., one removes jams by open rear door or front and removing toner, or cassette, if it is crumpled in fuser, then it aint easy without pulling it apart, sometimes a manual feed via hand of a pice of stiff card or laminate in direction of paper path (dont pull it against direction nor should jams be pulled backwards), cut a point in lamiante to allow you to poke then pull threw removing paper fragments

Nov 07, 2009 | Brother HL-2040 Laser Printer

2 Answers


This is a paper jamb problem. There is a piece of torn paper stuck in the paper path that is stopping the printed page from exiting properly.

Sep 30, 2009 | Brother HL-2040 Laser Printer

1 Answer

Paper jamed

Sounds like the fuser is causing the jam. Anything from a dislocated pic finger to other paper debry can be causing these types of jams.
If you open the back door, will the page exit the printer fine of does it still jam?
If it still jams the fuser is definatly the problem. If it dosen't, then it might be the delivery assembly causing the jam.
You might be able to see where the jam is happening if you print something and watch it though the back to see where the paper catches and jams.

Nov 19, 2008 | Brother HL-2040 Laser Printer

1 Answer

CLP 300 crumpling lower right hand side of paper

There is a foreign object in the paper feed path. It could be anything from a paper clip or staple through to an insect (or worse). It will definitely be on the side where the crumpling occurs. Try feeding a strip of card or thin flexible plastic backwards through the feed mechanism. A laminated sheet of paper can also be effective for this.

Nov 18, 2017 | Samsung CLP 300 Laser Printer

1 Answer

Drum is blinking

I found that buying good name brand paper solves the crumpling problem. Mine was doing the same thing and I was buying generic paper. I have switched to name brand and it has been working fine ever since.

May 17, 2008 | Brother HL 5250DN Laser Printer

1 Answer

Brother HL 2040

Make sure the paper aligning slides are tight to the sides of the paper. In the case that they are spring loaded make sure there is not something preventing them from holding the paper properly aligned.
The print head could be 'off-track'...
If the text is properly aligned on the edge of the page, but appears crooked it is related to the print head assembly. If the text is not aligning to the edge of the page then the paper is not feeding straight and the paper aligning slides are at fault.
It is also possible that one of the paper feed rollers are not grasping the paper and it is forcing it to one side as it pulls it in.

Mar 10, 2008 | Brother HL-2040 Laser Printer

Not finding what you are looking for?
Brother HL-2040 Laser Printer Logo

570 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

James Cagle
James Cagle

Level 2 Expert

478 Answers


Level 3 Expert

379 Answers

Jim Keysor

Level 2 Expert

329 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides