Question about Brother HL-2040 Laser Printer

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Crumpled pages I have two Brother HL-2040 printers, and they mis-feed the paper (or something), causing it to crumple. The problem happens between printing and final output, because the pages always have the intended print on them... they just come out crumpled. I know there must be some kind of obstruction, but I don't know what it is. I have opened up all of the standard doors (I haven't resorted to using a screwdriver to really ruin the printer yet...) and just don't see anything that appears abnormal or obvious. On one of the printers this only happens about 1 in 100 pages. But recently our other printer started doing it almost every single page. These printers aren't expensive enough to warrant sending them to a repair shop, but we certainly don't want to buy new ones if these can be fixed. Help! Thanks in advance!

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  • LETURBINE Jan 04, 2008

    the orange roller isn't wrinkled in either printer, and the paper is dry. i just don't know what the problem is....

  • AllieG Jan 15, 2008

    I have the same exact problem with my HL-2040 and it does not matter how new the paper is. I have tried using a brand new ream and it makes no difference. My pages crumple with no sort of pattern...I can go through 10 pages and jam on the 11th or jam on my first print of the day. I am wasting a lot of paper so if anyone knows how to resolve this, please let me know.

  • Anonymous Jan 17, 2008

    I had the crumpled paper problem also and when I unjammed the machine, it would print many pages of blanks . Now the paper light comes on again but there is no paper jam, paper tray is ok, and of course no paper runs thru anymore.

  • mcrunch2 Feb 28, 2008

    How wrinkled does the orange roller have to be? Its definitely not smooth as a table top. Its not as wrinkly as the skin of an orange either. Its kind of like a 'polo' shirt.

    Same problem. We have dry house, dry weather. Paper used to work fine (was old paper) now it gives crumples on about half the bottom part of the paper which look like waves approx 3/4 inches tall. It strikes at random times but pretty frequently after only about 3 months and 40-60 pages. Also tried other papers, different thicknesses. Different setups on pc. Its obviously a mechanical problem that needs a solution (just look on the internet at all the people with the same problem). Perhaps the springs on the orange roller are too tight? I haven't tried it yet as I want to get it fixed under warrenty.

  • LETURBINE Mar 05, 2008

    I was also wondering about the percentage of crumpled pages... If damp/moist paper is the problem, why doesn't it happen with every page?


  • ambient Mar 28, 2008

    I have a simlar problem. I've had the Brother 2040 for a few months and I love it. Great printer, very inexpensive, good quality prints. I've had no problems until the last couple weeks. I've printed just over 2000 pages so far. Just recently I've been getting random intermittent paper jams. I didn't have any during the first three months or so. I've examined every portion of the machine I can see, and can't find anything wrong. I am now getting the random jams, which I can't correlate to any pattern. I am using the same brand of paper that I've always used. Same problem happens even with brand new paper just out of the sealed package. Just adding my experience to the thread. If it keeps up, I'll contact Brother, as the printer is well within warranty. I'll let you all know what happens when I talk to them.

  • Anonymous Mar 22, 2014

    i try to print a page but what happens is it starts to print but then the paper crumples up inside and it says there is an obstruction but i cannot find anything



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Damp paper is a common cause (concerina in fuser assy) as is lower heat roller being wrinkled (orange roller in rear)

Posted on Jan 02, 2008

  • Soulvisitor
    Soulvisitor Jan 05, 2008

    Moisture in paper canot be felt, try a fresh unopened ream, because it is very common fault and sounds like your issue.

    Paper assorbs moisture when left in tray or in a open packet, Like when you leave a biscuit out.

    Original paking has a wax coating to keep moisure at bay.

    I work on these as a brother wanrranty agent.

  • Soulvisitor
    Soulvisitor Mar 06, 2008

    if it is not damp paper and it jams in the fuser(the hot bit) it will need fuser replaced.



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