Question about Motorola Mobility Moto Q

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Alltel Motorola Q Won't turn on

Hello, I have a two Alltel Motorola Q's and they both will not come on. They just show a white screen with Alltel? I got one phone to work for a bit and really did nothing but push a bunch of keys. Thanks

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  • Brian2k Jan 01, 2008

    I Have about the same problem, but I have a Verizon device so it just shows a black screen with the Verizon logo.

  • johnichols Jul 14, 2008

    I can get to the master reset screen and i hit "yes" to reset, but it never resets it just says that the process will take about a min. and not to take out the battery. Also, it won't sync with my computer, for some reason it won't connect. I'm getting a bit pissed. thanks



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Hi mine did the same thing yesterday and when i called technical support they said to take the phone to any retail store for a replacement as this is a known issue that they are having right now. we looked at 7 stores but no one had any so i called technical support back and the tech told me to take the battery out for 5 mins and then put it back in once it is in hold down the silver center button and just wait till the screen says MASTER RESET select reset and just wait till it finishs the process it will show windows mobile screen then go black, once it goes black TAP the power button it should work fine then but if you still have problems then you must take the phone and get it swapped out. hope this helps,,,,,,,,,,,HAPPY NEW YEAR,,,,,,,,,,,,

Posted on Jan 03, 2008


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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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