Question about BenQ PB6100 Multimedia Projector

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Reset??? I replaced my bulb and now the channels won't show up just the blue BenQ screen. Do I need to reset the machine?

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  • Tgunz Jan 30, 2008

    Thank you but I still don't know how to reset it, please advise.  How do I clean the air filter?



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Yup, but before you reset it clean the air filter first. tnx

Posted on Jan 30, 2008

  • joselito pajarillo
    joselito pajarillo Feb 05, 2008

    good day, you will find the air filter near the bulb, just full it out and clean it with soap and water. tnx



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1 Answer

Picture comes on only half the screen

Fault at its main digital board. Short circuited component/s at it. Contact any service technician; or the authorized service center. If you wish to get some details; check the site linked here. Pull up older posts.
In most cases, the main board might have to be replaced. If so, a software [firmware] update too might be necessary.
Before going further; try a hard reset first. If it does not help you, replace the main digital board. There are two methods to reset TVs. The first is simple to do; a Hard Reset. The other is somewhat skilled; is a Factory Reset (System Reset). To make it a hard reset, just unplug the TV from AC mains wall socket, and re-plug it back after 15 minutes or so. If you do this by overnight is better. This procedure will make it a hard reset. If you want to make it a system reset [Factory Reset]; you have to enter its service mode option, and select the factory reset option. If you wish to get some details; visit the site linked here.

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1 Answer

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turn on the beamer and hold the exit button for 3 sec. it will ask you if you want to reset the bulb timer

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We contacted BenQ's technical service people from the toll free number on their website. They had us do the same thing the manual said to do and of course the lamp hours would not reset. We had to send the projector to them and they responded that our mother board went and that it needs to be replaced. They've quoted us around $180. What happened to us was that we didn't change the bulb when the warnings came up on the screen. It isn't explained anywhere that if you wait til you get to 3000 hrs without changing the bulb that you could screw up your machine, but it's kind of looking that way. If I were you guys, I would make that call to their tech support and see what they tell you.

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