I had the same problem. did you set the radio to "xfer information"? if not, to do this follow these steps
1. press menu display ---menu--- and program system under
2. twist thr top right knob until "xfer information is displayed".
3. press the "E" or yes button, this will disply the baud rate.
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Rather than loading frequencies via software, try programming manually, if that's going to be to hard, perhaps getting hold of a copy of the user manual (available from Radioshack or similar store) and it will tell you how in a step by step way.
You must have a list of frequencies in hard copy format to be able to do this, I've never used software to program my scanners, including my Uniden UBCD996T digital scanner, after all, half the fun is programming your favorites manually, so you learn how the scanner works.
Sorry, but the only mute function is in the external speaker and headphone jacks. Plugging into either one will mute/disconnect the internal speaker. Your scanner is about six years old, so it's possible that the speaker has quit working or that you have a problem with the audio amp. Try connecting either headphones or an external speaker to the appropriate jack. If you get audio through either one then chances are that you internal speaker is shot. No audio at all indicates a circuit problem that needs professional help. You local Radio Shack store can help with either problem. If they don't have the proper speaker in stock they can order one for you, and they can also arrange quality repair of your scanner. CAUTION: If you go the repair route, be sure to get a firm price, not just an estimate before you commit. Repairs can approach or exceed the cost of a comparable new scanner. Good luck and happy scanning.
If Garland is using a conventional system or an analog trunking system, the BC246T can handle it. If they've gone digital, there's nothing you can do to the scanner to pull them in. For a list of the Garland systems and frequencies, check RadioRefernce.com or CityFreq.com
There are two ways to program your scanner. One is to do it manually. The second is to use a computer. The easiest way especially if you are programming alot of frequencies and alpha tags is to use a computer. Having said this I believe that you first should learn how to program manually so that you understand how the scanner works.
Email me and let me know what area you live in and give me an idea of
what you would like to listen to. I may be able to help.
Check here to see if the info your looking for is there, just punch in your state and county and the info listed beside the freq's should tell you. Hope this helps,, Mechanic http://www.radioreference.com/apps/db/