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Try unplugging both the main console (lifestyle) as well as the power to the vs-2. (IT's the black cord). You have to wait 30 - 60s. This worked for me after also making sure the video was set to "NTSC Progressive" (you can do that by turning the bose off, holding down enter, and then pressing store twice till you get to "video". Then use the volume arrows to select NTSC Progressive.)
Unfortunately, an 802 error is bad. That means hard drive (HDD) failure. This can happen to any hard disc drive, and there's no way to predict it and no way to fix it from home.
If you even try to troubleshoot it (reset etc), you could loose more data (music you've already stored to the system). If you try to access 'stored' music- the error will continue. Also, every time you turn the system off, it checks your HDD, and will probably cause the 802 or 801 errors to display again.
The "Format Unsupported" message may be related, but usually temporary. The 802 (and also 801) errors mean irreversible HDD damage so it doesn't matter.
Call Bose tech support immediately.. They can repair it for $165 and give a new 1 year warranty. And if it's already under warranty they will repair for free. In either case they will replace your HDD with a new one, and transfer any salvaged music files from your existing drive to the new drive.
Here's what the Bose support website suggests. Good Luck!
Messages displayed during a Music Information Update
Messages may appear on your media center display during a Music Information Update. If you see a message with instructions to call Bose, and a three-digit code such as "Error Code 802" or "Failed 172" while performing a Music Information Update, it does not necessarily mean there's something wrong with the system. Performing a media center reset and installing the update again may address the issue.
To reset your media center, follow these steps:
Turn the media center off. Wait two minutes
Unplug the power cord from the media center. Wait 30 seconds
Reconnect the power cord
Wait until "Bose Lifestyle" disappears from the screen
Note: After a reset, you will need to wait several minutes before playing stored music (3 to 20 minutes, depending on how many CDs have been stored). All other sources will be available immediately after the system powers up.
If you have any additional questions about these messages, please contactBose® Technical Support or call 1-800-278-1281.
Just got off phone with Bose support with this very problem during install of a VS-2 software updtae to an older LS48 system. (Bose support personnel were very helpful on phone - and walked me through procedure to solve). I presume you unplugged and replugged power supply with no resolution. In that case, unplug power supply, wait 30 seconds and while holding down the "open/close button" and the "store" button (on media center) plug the power supply back in. Continue holding until the "Bose Lifestyle" message disappears. I presume this puts the system into a diagnostic mode, as the next steps in my case were to press and hold the "erase" button while scrolling through a menu of options using the "volume up" button. I believe it was the third "volume up" press that brought me to "FLASH" on the system screen. At that point I was told to release the "erase" button and press the enter button. The system rebooted and my VS-2 install went smoothly after that.
I'd recomend calling Bose support (800-905-2138) since your lockup occured during a CD load vs a software update (just to be on the safe side) - I was talking to a live tech support person in less than 15 seconds... a pleasant surprise.
Clean the CD and try again. Also, if DVD displays "not supported", call Bose and ask to recieve an update disc. These updates are released every 6 months. Document your remote control settings before loading the update as they may be erased by the update and will require re-entering settings after the update.
We had this problem. I called Bose, and they reported that the 801 error is a hard drive problem. The unit started squealing while I was on the phone to support, and the guy heard it. Said the hard drive was failing.
$200 to ship the unit to Bose to replace the drive. Wish they had a secret warantee for what seems like a common problem.