Question about Bose Lifestyle 38 DVD Home Entertainment System System

2 Answers

Life style error codes 801 & 802

I Have problem with stored cd,s displays code errors 801 & 802

I just installed in my system bose the lifestyle VS-2 works well but I appear on the screen of the system error 802 and 801

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  • cedarmartin Feb 03, 2008

    I recently had the same error codes (801 & 802) show up on my Lifestyle 38. So far it still works but it's making lots of noise. Called Bose and for $165 I can get it fixed. A friend told me that maybe I could just clone the hard drive in the media center. Could this be a valid option?

  • Anonymous Mar 04, 2008

    I had the same problem but the person-in-chg mentioned it takes 2weeks to fix the problem, really?

  • Anonymous Jun 04, 2008

    I had the same problem as well. Bose initially informed my that it would also be about $165 to service the media center (since out of warranty). The real problem stems from the last umusic software update that was sent out in January of this year. Some of the updates sent out were corrupted, as a result, your media center makes a loud whirring noise. If you inform Bose that it started this issue right after installing the latest software update, they may consider swapping out the unit for free. Worked for me.

  • tshaf03 Jun 27, 2008

    I installed UMusic update MD 01.01.16 (2008 March) which was mailed to me this week (week of June 23, 2008). After installing the update, I had the same errors - 801 and 802 with the media unit screeching.



    I called technical support, they were very professional. After some initial questions, they were going to replace the unit at no cost to me. What extraordinary customer service!! An English speaking, very professional support rep - no arguements, no escalation to a supervisor, no pain at all. It's rare a company stands by its products like this (after warranty was expired - My Lifestyle is 3 years old).

  • vemil71 Feb 09, 2009

    I have the same problem with my Lifestyle 38 unit, unfortunately I live in Eastern Europe (Romania) and the Bose dealer ask me to pay almost a $1,000to have the unit replace and I think is way to much.
    Can you give me some advise please at vemil71@gmail.com

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Hi, I had the same problem, they had to replace my harddrive and the dvd, lost all my music, 145 cds, just got it back, it now works fine,

good luck

jps

Posted on Jan 18, 2008

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Unfortunately my Lifestyle is dead after getting these errors!
Bose will fix it - replace it if necessary - but at a cost!!!

Posted on Mar 18, 2008

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2 Answers

VS 2 not found


Try unplugging both the main console (lifestyle) as well as the power to the vs-2. (IT's the black cord). You have to wait 30 - 60s. This worked for me after also making sure the video was set to "NTSC Progressive" (you can do that by turning the bose off, holding down enter, and then pressing store twice till you get to "video". Then use the volume arrows to select NTSC Progressive.)

Nov 16, 2009 | Bose Lifestyle 48 System

Tip

Bose LifeStyle 48 Video Mode


Bose LifeStyle 48 System Video Mode Change

f64e5a4.jpg

Follow these steps to change the video setting from European to North American:

With the media center turned off, use the controls on its front panel to follow these steps:
  1. Press and hold the Enter button on the media center.
  2. While holding the Enter button down, press the Store button. Selections will appear on the media center display each time you press Store.
  3. When Video appears as the selection on the display, release the Store and Enter buttons.
  4. Use the Volume up and down buttons to scroll through the Video options.
  5. Stop scrolling at the proper selection:
  • For a component connection only, select:
  • -NTSC COMPONENT (in N. America)
  • -PAL COMPONENT (outside North America)
  • For a component connection and progressive scan, select NTSC PROGRESSIVE.
6. With the proper selection made, press Store to confirm the
selection and leave the Video options.

I hope that helps.
_______________________________________
Bose LifeStyle 48 Manual Download
Reset Bose LifeStyle 48 VChip Password

on May 02, 2010 | Televison & Video

Tip

Bose LifeStyle 38 Video Mode


Bose LifeStyle 38 System Video Mode Change

f64e5a4.jpg

Follow these steps to change the video setting from European to North American:

With the media center turned off, use the controls on its front panel to follow these steps:
  1. Press and hold the Enter button on the media center.
  2. While holding the Enter button down, press the Store button. Selections will appear on the media center display each time you press Store.
  3. When Video appears as the selection on the display, release the Store and Enter buttons.
  4. Use the Volume up and down buttons to scroll through the Video options.
  5. Stop scrolling at the proper selection:
  • For a component connection only, select:
  • -NTSC COMPONENT (in N. America)
  • -PAL COMPONENT (outside North America)
  • For a component connection and progressive scan, select NTSC PROGRESSIVE.
6. With the proper selection made, press Store to confirm the
selection and leave the Video options.

I hope that helps.
_______________________________________
Bose LifeStyle 38 Manual Download
Reset Bose LifeStyle 38 VChip Password

on May 02, 2010 | Bose Lifestyle 38 System

1 Answer

Bose lifestyle fault code 802 hi there- i have a bose lifestyle 48 and on display it reads format unsupported when i try to listen to cd's gut not on dvd's - in addition i am unable to store music into the...


Unfortunately, an 802 error is bad. That means hard drive (HDD) failure. This can happen to any hard disc drive, and there's no way to predict it and no way to fix it from home.
If you even try to troubleshoot it (reset etc), you could loose more data (music you've already stored to the system). If you try to access 'stored' music- the error will continue. Also, every time you turn the system off, it checks your HDD, and will probably cause the 802 or 801 errors to display again.
The "Format Unsupported" message may be related, but usually temporary. The 802 (and also 801) errors mean irreversible HDD damage so it doesn't matter.
Call Bose tech support immediately.. They can repair it for $165 and give a new 1 year warranty. And if it's already under warranty they will repair for free. In either case they will replace your HDD with a new one, and transfer any salvaged music files from your existing drive to the new drive.

May 31, 2009 | Bose Lifestyle 48 System

1 Answer

Bose lifestyle fault code 802


Here's what the Bose support website suggests.  Good Luck!
Messages displayed during a Music Information Update
Messages may appear on your media center display during a Music Information Update. If you see a message with instructions to call Bose, and a three-digit code such as "Error Code 802" or "Failed 172" while performing a Music Information Update, it does not necessarily mean there's something wrong with the system. Performing a media center reset and installing the update again may address the issue.

To reset your media center, follow these steps:
  1. Turn the media center off. Wait two minutes

  2. Unplug the power cord from the media center. Wait 30 seconds

  3. Reconnect the power cord

  4. Wait until "Bose Lifestyle" disappears from the screen

Note: After a reset, you will need to wait several minutes before playing stored music (3 to 20 minutes, depending on how many CDs have been stored). All other sources will be available immediately after the system powers up.

If you have any additional questions about these messages, please contactBose® Technical Support or call 1-800-278-1281.

Dec 01, 2008 | Audio Players & Recorders

Tip

Bose LifeStyle 48 Video Mode


Bose LifeStyle 48 System Video Mode Change

f64e5a4.jpg

Follow these steps to change the video setting from European to North American:

With the media center turned off, use the controls on its front panel to follow these steps:
  1. Press and hold the Enter button on the media center.
  2. While holding the Enter button down, press the Store button. Selections will appear on the media center display each time you press Store.
  3. When Video appears as the selection on the display, release the Store and Enter buttons.
  4. Use the Volume up and down buttons to scroll through the Video options.
  5. Stop scrolling at the proper selection:
  • For a component connection only, select:
  • -NTSC COMPONENT (in N. America)
  • -PAL COMPONENT (outside North America)
  • For a component connection and progressive scan, select NTSC PROGRESSIVE.
6. With the proper selection made, press Store to confirm the
selection and leave the Video options.

I hope that helps.
_______________________________________
Bose LifeStyle 48 Manual Download
Reset Bose LifeStyle 48 VChip Password

on May 02, 2010 | Bose Lifestyle 48 System

1 Answer

System does not work


try update cd,,,, i might work..
if its hard drive normally says error code, might be somthing like mother board...

Sep 22, 2008 | BOSE48 - Lifestyle 48 Home Entertainment...

1 Answer

Lifestyle 48 locked up


Just got off phone with Bose support with this very problem during install of a VS-2 software updtae to an older LS48 system. (Bose support personnel were very helpful on phone - and walked me through procedure to solve). I presume you unplugged and replugged power supply with no resolution. In that case, unplug power supply, wait 30 seconds and while holding down the "open/close button" and the "store" button (on media center) plug the power supply back in. Continue holding until the "Bose Lifestyle" message disappears. I presume this puts the system into a diagnostic mode, as the next steps in my case were to press and hold the "erase" button while scrolling through a menu of options using the "volume up" button. I believe it was the third "volume up" press that brought me to "FLASH" on the system screen. At that point I was told to release the "erase" button and press the enter button. The system rebooted and my VS-2 install went smoothly after that.
I'd recomend calling Bose support (800-905-2138) since your lockup occured during a CD load vs a software update (just to be on the safe side) - I was talking to a live tech support person in less than 15 seconds... a pleasant surprise.

Jan 26, 2008 | Bose Lifestyle 48 System

1 Answer

Not an Audio CD/Format Unsupported


Clean the CD and try again. Also, if DVD displays "not supported", call Bose and ask to recieve an update disc. These updates are released every 6 months. Document your remote control settings before loading the update as they may be erased by the update and will require re-entering settings after the update.

Dec 24, 2007 | Bose Lifestyle 38 System

2 Answers

Bose Lifestyle 48 Error code 801


We had this problem. I called Bose, and they reported that the 801 error is a hard drive problem. The unit started squealing while I was on the phone to support, and the guy heard it. Said the hard drive was failing.

$200 to ship the unit to Bose to replace the drive. Wish they had a secret warantee for what seems like a common problem.

Oct 01, 2007 | Bose Lifestyle 48 System

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