Question about SanDisk Sansa e250 MP3 Player

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Reg: Changing the modes of the device


I just want to know how to change the device mode for the SANSA E200 series devices

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Re: Reg: Changing the modes of the device

You go to settings/usb mode, and change to MTP or MSC. If your settings don't show USB mode, you have to update to the latest firmware. If you have an E250, the video converter program will still probably not recognize the player. If you figure out how to get it to do so, please let us know.


Posted on Dec 31, 2007

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Why won't my computer recognize my sandisk player.....i just plugged in the usb cable directly in the computer....but it's not being recognized.


For the Sans e260, see the e200 series support site on "not recognized":

1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.

NOTE: Resetting will turn the player off while it is frozen.

When RESETTING the player did NOT help

Solution 2

For e200v1/e200R (Recovery mode only): Connecting in Recovery mode
For e200v2 (Force MSC mode only): Enabling MSC mode

Check your firmware, see the differences on next link:


Method 1: Automatic, using the Sansa Firmware Updater

Method 2: Manual, downloading firmware from the Sansa Forum
For e200 series version 1 and 2 to the Forum e200 thread
For e200 series version Rhapsody to the Forum e200R thread

Need more help ? Just post a comment.


Dec 10, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer


Try going into settings, usb mode change that it should be either mtp or msc.

May 09, 2009 | SanDisk Sansa e200 MP3 Player

2 Answers

Sansa e260 will not power up

Okay what you do for this is hold down the power button for 20-25 seconds or so. This will reset your Sansa e260 and then it will power up like normal. I have had this problem before. If that doesn't work then I don't know what will.

Feb 02, 2009 | SanDisk Sansa e260 MP3 Player

2 Answers

My sansa e280 mp3 player stopped working i dnt knw y


I'm unable to assume the exact problem with your mp3 player as you've bluntly said that the device is not working. Try the following steps and that should work. If not let me know:

  SOLUTION 1 - Reset the device 
Resetting the Sansa View/Fuze 
Resetting the e200/c200 series
 - Reload and update to the latest firmware
STEP 1 - Enable MSC or Recovery mode 
Enable MSC mode on e200v2 / c200v2 / Fuze 
Force Recovery mode on e200v1 / c200v1 / e200R / View 

STEP 2 - Update to the latest firmware 
You may need to upload the firmware manually, there are instructions on the links below on how to manually update your firmware 
Sansa Fuze firmware update 
Sansa View firmware update 
Sansa e200 series firmware update 
Sansa c200 series firmware update 

1. Make sure you Windows Media Player 11 (Goto Help --> About WMP --> v??)
 2. If you do not have it, install it from this location:   3. Change the Mode on Device: Go into Menu --> Settings --> USB Mode:Auto Detect/MTP/MSC   4. Select MSC and it should work. If it does not try Powercycling your device (turn it off and then turn it on).  5. Try other modes as well. 

Keep the device in AutoDetect Mode and follow the instructions below:

i. Connect your Device
ii. Right click on My Computer and select Manage
iii. Select Device Manager
iv. At the right hand side look out for Portable devices and click on the + symbol to display your device
v. Right Click on the device and select Update Drivers
vi. Select 'No, not at this time' and click Next
vii. Select 'Install from a list or specific location' and then click Next
viii. Select 'Don't search, I'll choose the driver to install' and then click Next
ix. Select 'MTP Device' and then click Next. This should install the device and then should be ready for use

Jan 31, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Pic and vidos

I believe all you need to do is go to SanDisk's website, under Downloads, then download the Firmware Updater:
After installation of Sansa Firmware Updater
* Please make sure your Sansa player is in MSC mode before plugging it in.
* Plug in your Sansa player and it will automatically check for updates.

Common questions about the Sansa Updater

Q: What does the Sansa Firmware Updater do?
A: The Sansa Updater is an application that checks for the latest firmware updates then downloads and installs the firmware to your Sansa device. The Sansa Updater is NOT a firmware.

Q: Why do I need to install the Sansa Firmware Updater to download "firmwares"?
A: Once you install the Sansa Updater, you don't have to worry about which firmware to download for your device. Sansa Updater downloads and installs the right firmware for your Sansa device.

Q: Do I need to install the Sansa Firmware Updater everytime there's a new firmware?
A: No, once the Sansa Firmware Updater is installed, future firmware updates are done by just plugging in your device.

Q: What does a "firmware" do?
A: Firmwares contain miscelleneous bug fixes and enhancements.

Q: Which Sansa players is the Sansa Updater compatible with?
A: The e200, c200 and m200 series

Q: Should I "Open","Run" or "Save" when i click on "Download Sansa Firmware Updater"?
A: "Open" and "Run" would automatically start installing the software,. "Save" would save it to your computer and you can run it in the future. We suggest you "Open" or "Run" the installer.

Q: How to change to MSC mode:
A: On your Sansa device, press "menu" and go to "Settings" then "USB" choose "MSC"

Q: How to check for firmware version?:
A: On the e200 and c200, press "menu" and go to "Settings" then "Info"/ "System Info". For m200, press "menu" then "Information".

Nov 12, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e200 locks up in refresh database during startup

if the computer can find ur sansa(or 16mb format) you should rightcliick and format it. this will delete ur music, videos, etc but it will make ur player usable

Mar 17, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Cant tranfer songs

you need to try a bunch of things to try to figure out whats wrong. you can try
different computers
different usb ports
how the device appears in device manager
changing modes on the player itself

Feb 05, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Problems with my sansa e200 mp3 player

The Media Converter software?

The Sansa Media Converter is only for converting & transferring Pictures and Videos. If this is what you want to do, change the mode on the device Settings>Mode or USB mode to MSC.

Best of Luck.

Nov 21, 2007 | SanDisk Sansa e200 MP3 Player

1 Answer

Use rhapsody for the trial period and now My SanDisk Sansa e200 won't acknowledge any downloads on my e200 since I didn't sign up for rhapsody. How can I get my e200 to allow download from somewhere other...

If you didnt delete the music from your trial subscription with Rhapsody, they are still on the device, taking up space. Your device will allow any type of music to be transferred, it doesnt have to be specifically from Rhapsody. Best idea is to "format" the device to remove everything and try transferring the music onto the device. Connect the device and go to My Computer>Device Name, then right click on the device and select format. This will erase everything. If you are not able to format the device, change the mode, then try again. Device>Settings>mode or USB Mode. Reply if you have more problems. Best of Luck.

Sep 16, 2007 | SanDisk Sansa e200 MP3 Player

1 Answer

How do you get in USB mode?

If you cannot change the "modes", you will have to put it into recovery mode to fix it. You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Download and run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. Best of Luck.

Sep 16, 2007 | SanDisk Sansa e250 MP3 Player

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