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If the computer is running the Windows Vista operating system, your mp3 player is not compatible with it. If it is running XP, load any software that might have come with the player. Then check all USB ports on the computer. If none of the ports recognize the player, hold in the volume + button while connecting the mp3 player to the computer. Good luck!
Try this: disconnect the player from the computer, turn it off,hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
I also have windows vista. I inserted the disc that came along with the ilo mp3 player and it accepted and recognizes the player. My husband and I bought it for our daughter for Christmas and she loves it. I would suggest uninstalling the program from the disc then reinstalling it. It took the 1st time for us when we downloaded. I hope this help's you out.