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1. Completely remove any dvd/cd player/burner softwares (i.e. Nero, Power DVD, etc.).
2. Go to device manager and remove your DVD/CD device from the device list
3. Restart you laptop
4. Windows will then try to reinstall the device drivers again for the DVD drive.
5. After another restart, then reinstall your dvd softwares again.
Does the player play Audio disks? if so then it could be a software issue. It sounds more like the CD laser has died on your unit. The CD/DVD unit has two lasers, one for the CD side of things and another for the DVD. If still under warranty get replacement. Hope this helps. don
Try unistalling the dvd drive in device manager. Go to my computer click on view system information. Then click on hardware, then click on device manager find your dvd drive then right click and unistall a warning window will popup click ok. Once you unistall it restart the system and windows will find new device and reinstall the device driver. Then check if this fixes the problem. if this dosnt fix the problem try removing the dvd drive from the laptop and reinsert it. Sometimes the connection losses contact with the terminals.