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Canon Pixma IP4200 - Cartridge Problems

I was given a Pixma IP4200 printer recently. After I installed the printer as per instructions I received the following warnings:

  • Windows: warning message that more than one tank of the same colour (cyan) had been installed.
  • Tank Lights: all tank lights bar one (magenta) were flashing continuously.
  • Paper button: amber flash in cycles of seven.
Cartridges are generic but have never been a problem before, nor are there any duplicate cartridges installed. Since electronics were changes one colour at a time it is not likely that chips have been interchanged.

btw, we always refill our ink tanks.

Can you help?

Posted by on

6 Suggested Answers

  • 1498 Answers

SOURCE: iP4200 duplicate ink tanks.

Hello there scubadave,

I've gotten in touch with Canon and have somethinga little different to try. At the very least the error should change.(Sorry, gallows humor). Please read this entire response before takingaction.

After the upcoming test procedure, I have included alink and procedure to contact Canon tech support. The assure me theywill replace any faulty tanks.

The purpose of this exercise iseither rule out ink tanks that are behaving or isolate the one(s)responsible for the dupliucate error. You should write down the results of thistest. Please perform the following:

1. Open the printer and remove all ink tanks.

2. Insert a single ink tank in the printer then close the cover.

3.Confirm whether the printer recognizes the installed tank properly. Ifit does, it will indicate it does not detect the other ink tanks, asthey are not currently installed in the printer.

4. Repeat steps 1-3 with another ink tank.

5.If the printer at any time indicates two of the same ink tanks areinstalled, the cause will be the last tank installed. For example, ifyou inserted an ink tank earlier, and you later inserted another inktank, and it said two of the same inks were installed, the cause of theissue is the last ink tank.

Click here for the Canon PIXMA iP4200 support page
Then click on e-mail support.
Fill out the form.
Under description, supply the following info:

Error- Duplicate Ink tank problem on my Canon PIXMA iP4200
<Describe how error occurs>
I have replaced the <color in> question> tank, reseated it, yet the error continues.

Youwill also need to list what inks are being used in the printer. Statethe type of ink that is being used and the order that the tanks areinstalled in the print head.
Provide the exact part number (such as BCI-6C, BCI3eBk, etc.) if possible.

The Canon support rep assured me they will be glad to replace the malfunctioning tank(s) for you at no cost. Please
respond with the test results, and specify the ink tank(s) that were not recognized correctly.

They responded quickly, professionally and apologetically. They want to help get this resolved for you.

I hope this helps end the frustration you must be feeling. If you need additional help or clarification, click the ASK button.

Remember: Good things happen to those who Rate.


Posted on Aug 04, 2008

  • 1 Answer

SOURCE: Canon iP4200 printer saying error

it says there is more than one ink in thank 5

Posted on Sep 30, 2008

  • 1 Answer

SOURCE: Canon IP5200 printer - "duplicate ink tanks"

Don't buy Canon. Canon allows this to continue, after selling you a faulty product, and does NOTHING to provide us with an answer or refund. The best way to prevent this from happening, short of any accountability from CANON, is to simply stop investing in their dishonesty. Don't buy Canon.

Posted on Oct 11, 2008

  • 12 Answers

SOURCE: iP4300 only recognizes magenta OR cyan

1. Get compressed air
2. Run Printhead under HOT water, do not worry about contacts getting slightly wet.

3. Blow compressed air with straw attachment into screens where the cartridge nozzle sits on printhead. then let it sit and dry.

4. reinstall print test page

5. if this fails open paint/photoshop and print a page of the color that is not printing correctly. rinse and repeat until colors flow freely.

I have several ip4300s and I have yet to give up the ghost on a printer with a clog ujsing this method.

Posted on Jan 21, 2009

  • 387 Answers

SOURCE: My printer

Bad reader, Call tech support. If still under warranty they will exchange. I suggest you get a CISS for your printer. It will save you TONS of MONEY, never change a cartridge again and it will pay for itself in a month.

Posted on Jun 29, 2009

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