Have a bd-p1000 and it will not play the blu ray disc. it does play regular dvds though.
Samsung sent a firmware update and unit still does not work. Even DVD's will not play. Unit is 6 months old with light use. Samsung support is informing me that a $40 fee is required plus shipping costs for BD-P1000.
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Sorry this isn't the solution but, I'm having the same problem....I talked to two different Samsung reps using their online chat. They both told me they never heard of this happening....But I personally found over 30 different people online with the same issues.. My BD-P4600 wont play Blu-Rays after the 2.13 firmware update. It only plays DVD's ...Samsung customer service sucks!!!!
We have finally managed to get avatar to play!!!!! We had the same problem. Frustrating I know - but after returning the DVD back to the shop three times, trying updating previously, then waiting for another update from Samsung from Sept (they have not provided a further update) - we are feeling jubilant!
We copied the firmware to a CD disc once again. It did not initally look as if it was loading but if you wait you are asked if you if you want to upgrade eventually. Once you affirm - it takes a good five to ten minutes to process the firmware/ upgrade. It tells you when it has completed. We discovered by chance that you need to then switch off the player and switch back on again for the update to become functional.
Initally we still could not get AVATAR to load as far as the menu screen. We tried newer Blue Ray DVDs purchased December that previously would not play - and now do! To get AVATAR to play we switched off & on the blue ray player with the disc still loaded a couple of times and each time we got a little further towards the functioning menu screen.
A lot of messing around, so be sure you have the time available to persevere!
I'm having the same problem. had my Blu-ray and my cable box plugged into my reciever. Blu-ray kept cutting out and not finding a signal while watching my Rome DVDs. I swapped HDMI cables by just switch which cable went out of my blu-ray ( I didn't change what ports they were plugged into on the reciever. That cleared up that problem. I'd assume it was a faulty HDMI cable except that it works fine on the cable box. Anyways, we were watching Iron Man on Blue-Ray and it starts to skip about 2 thirds through the movie. Same as you I updated the firmware, disabled BC-Live, No luck Don't know if the problem is hte Bluray player , the reciever or what. Everything is up to date so I don't get it at all.
need to contact SAMSUNG CUST. SERVICE, they will inform you about a new firmware update need to be done to your unit , beware shipping will cost you around $40.00 , hope this information is helpful , AJ
You have inadvertently downloaded the US (or other region) version of the firmware. Unfortunately if you try and download the UK version the HP21 just tells you you have already installed it. I was told mine the only way to reset it is for it to be sent to Sharp or you can wait for a new firmware update.
You may need to go to Samsung's web site and get a firmware update for your player. Blu-Ray's compatibility is not guaranteed for all disks and Samsung updates the firmware for the various players for disc compatibility on a regular basis. I just looked on their site and I saw they have a version 2.0 update for the US and Canada. Click on the link above and it should download. You may also need to get the firmware update document for instructions. That may solve the problem.
BD-P1000 Update Solution
The solution that worked for me: I went to www.samsung.com/ca and downloaded the Samsung BD-P1000 player's firmware update to my desktop. When opened, I was directed to"burn" a DVD on my computer. I then inserted the new DVD in my Blu-Ray player. The player automatically checked and confirmed player model number and registration and uploaded information from the DVD and the update was complete. The BD-P1000 then flawlessly played the rented Blu-Ray disc of "The Scorpion King".
Thank You Samsung!