Question about SanDisk Sansa m250 MP3 Player

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SanDisk Sansa m250 MP#

The Screen goes on but is frozen on the "Sansa" Screen and nothing changes it (no pushing of buttons, combination of buttons, or plugging it into the computer)

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  • Anonymous Jan 08, 2008

    That's the same thing that happened to me ...did you find a solution?

  • bikejon Jan 28, 2008

    I have the same problem. I've had my m250 for a year. Today I turned it on. It froze at the initial "Sansa" screen. Can't turn it off or anything. Replacing the battery does nothing.

  • BigIrvIrv Feb 22, 2008

    Same problem. No solution. When I hook up to my computer, I don't see the MP3 in My Documents and I don't see it in My Computer

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There is no Sansa file in my documents folder. Don't know what you're talking about.

Posted on Jan 28, 2008

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Try doing a hard reset on a Sansa m250:

  1. Turn off the Sansa. Just pull the battery out for a second and then reinstalling the battery without pushing any further buttons.
  2. Plug the Sansa into a computerSanDisk Sansa m250 MP# - 4.gif, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC4.gif Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. This solution has worked for me.
I do not know if this will work on other Sansa m200 type .mp3 players.

Posted on Jan 10, 2008

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Why can´t I change information. eaven format do not work.


Hello,
When I understand this problem for the m250 right:
you can switch on the player but the text in the display cannot be changed pushing buttons.
Manual for the m200 series: http://mp3support.sandisk.com/downloads/um/sansa-m200-um.pdf

First check the LOCK switch; it should be disengaged when wanting to use the player's buttons.

If that won't help, try to RESET the device, see next link for 2 solutions:
http://kb.sandisk.com/app/answers/detail/a_id/1115

When the m250 still won't respond, do the FORMAT as told on this page:
http://kb.sandisk.com/app/answers/detail/a_id/1

Hope this will restore your player.
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    Complete Reset of Sansa Clip
  1. Step 1 Turn Sansa Clip on. Press the "Menu" (Home) button on the Sansa Clip.
  2. Step 2 Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."
  3. Step 3 Scroll down to "Reset All," and select. You will be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow steps 4 and 5.
  4. Step 4 In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm if you wish to format. Select "Yes."
  5. Step 5 Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings.
  6. Resetting a Frozen Sansa Clip
  7. Step 1 Unfreeze a frozen Sansa Clip by pushing the power button up and holding it for 20 seconds. Release it, and then turn it on again.
  8. Step 2 Go to the Sansa website and download the "Sansa Firmware Updater."
  9. Step 3 Select "Run" when the updater installs. (Installation will take less than two minutes.)
  10. Step 4 Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.
  11. Step 5 Connect the Sansa Clip and then remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.

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I tryed several time to reset it by pressing the power on (menu) buton for more than 15 sec. It power of after that, but when I try to start it again problem persist - sansa e250 is frozen after logo of sandisk apear on the screen.
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You can hold the powe button for like 15 to 20 seconds if that doesnt solve it I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

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Sansa - sandisk m250 troubleshooting


Try doing a hard reset on a Sansa m250:

  1. Turn off the Sansa. Just pull the battery out for a second and then reinstall the battery without pushing any further buttons.
  2. Plug the Sansa into a computer, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. This solution has worked for me.

I do not know if this will work on other Sansa m200 type .mp3 players.

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