MY SONY UP-10L SNAPLAB PRINTER GIVES ME THE MESSAGE " THE PAPER ROLL IS JAMMED OR THE RIBBON BROKEN. CLEAR AND PRESS THE OK BUTTON" I HAVE BEEN CHANGING THE ROLLS FOR YEARS.I HAVE PUT IN VARIOUS NEW ROLLS AND RIBBONS BUT THE MESSAGE KEEPS COMING UP. CAN YOU HELP. REGARDS MIKE MURRAY

Look at the ribbon ink roll to see if there is a tear in it. You can join it back together with scotch tape and put it back in the printer. Same goes for the paper

Reboot it. Unplug wait plug it back in

Pls do the following:-

Ribbon Break/Jam
(PC Error Message No. 99, 108 and 109)

The Ribbon is not able to find the next panel correctly. Check for jams/breaks.

If jammed, clear the jam. If broken, repair by taping the Ribbon back on to the take-up core.
Press Resume to continue or Cancel to abort.

Thank You...........

Happend twice to me. What sometimes happens is that the paper roll was not changed at the time the ink was. Therefore the paper roll was allowed to remain in the printer until the very last sheet. On the last sheet there is a sticker that says paper out. (stupid idea) This sticker makes the last sheet of paper too thick to fit through the last paper guide / feed. Because of this, the ink film breaks and that specific error message is displayed until that last piece of 4x6 is pulled from the paper feed. Clear that out, and all is good.. Change the paper every time u change the ink.

Happend twice to me. What sometimes happens is that the paper roll was not changed at the time the ink was. Therefore the paper roll was allowed to remain in the printer until the very last sheet. On the last sheet there is a sticker that says paper out. (stupid idea) This sticker makes the last sheet of paper too thick to fit through the last paper guide / feed. Because of this, the ink film breaks and that specific error message is displayed until that last piece of 4x6 is pulled from the inside top paper feed. Clear that out, and all is good.. Change the paper every time u change the ink.
You must open up the front where the roll goes. Lay the printer back, and look up top where the paper ejects. you should see some of the paper in the feed. Pull that out with a tweezers.

Beware. I sent my printer to Sony and they tried to get me for a new cutter and thermal head. Close to $500. I then realized the problem because it happened on another unit I own. I told them to ship it back unrepaired and I fixed it myself.
Hope this helps

Try either of the following methods to clear the paper jam. The operator panel displays the Ready message when the jam is cleared.Method A:

1. Press Paper Rewind until the Paper Empty message appears.
2. Press Paper Advance to re-load the paper into the printer.
   The printer advances the paper, then cuts and discharges about 24 in. (61 cm) of blank paper. This reduces the possibility of fingerprints or other damage to the prints.

Method B:

1. Turn off the printer and open the upper cover.
2. Remove the ribbon from the printer.
   Caution: Prevent damage to the printer. Do not pull abruptly on the paper.
3. Slowly and carefully pull the jammed paper out of the printer.
4. Cut off any damaged or printed areas of the paper. Do not damage or mark any of the rollers.
5. Close the upper cover and turn on the printer.
6. Press Paper Rewind to rewind the paper into the printer.
   Note: If the Paper Jam message still appears on the operator panel, press Paper Rewind again.
7. Open the upper cover and reload the ribbon.
8. Close the cover.
9. Reload the paper.

Note: If the Paper Jam message still displays on the operator panel, and you are at the end of a paper roll, it is possible that a segment of paper is too short to automatically exit the printer. Remove the front cleaning roller and remove the segment of paper.

Download the Fargo Diagnose Utility .

But Requires Windows 98, 2000, NT, XP, Me; 16MB of RAM (Recommended); SVGA Monitor (800x600 or higher is required); and at least one printer drivers installed.

If a card becomes jammed inside the printer, the LCD Display will indicate
approximately where it is jammed. At this point you can either try to correct the
problem and continue printing with the same card, or remove the card completely
and continue printing with a new card. Refer to the following steps for instructions
on doing either:
1. Leave the power ON, and open of the printer?s Top Covers.

2. Remove the ribbon and overlaminate as needed.

3. If you would like to try to correct the problem and continue printing with
the same card, do so by pressing the On/Cancel button to advance the card or
the Pause/Resume button to reverse the card. Use these buttons to help free the
card from its jam. Try not to move the card too far from where it was just
before the jam occurred. Once the jam is cleared, replace media, close the Top
Cover(s), and press the Pause/Resume button to resume printing.

4. If you would like to remove the jammed card completely, do so by using the
On/Cancel and Pause/Resume buttons to manually eject the card. Then,
replace media, close the Top Covers, and press the On/Cancel button. At this
point, the LCD Display will prompt you to either press the Pause/Resume
button or the On/Cancel button. Pressing the Pause/Resume button will cause
the printer to feed in a new card and reprint the job which originally jammed
along with all subsequent jobs still being sent. Pressing the On/Cancel button
will reboot the printer and cancel all jobs within the printer?s memory. In this
case, you must also cancel and resend the print jobs from your computer.

CLEARING A RIBBON OR OVERLAMINATE JAM
If the ribbon or overlaminate becomes stuck to a card or jammed inside the printer,
the LCD Display will indicate that it is jammed. Refer to the following steps to clear
the jam:
1. Leave the power ON, and open the printer?s Top Covers as necessary.
2. Remove the Take-Up core (the side with used ribbon or overlaminate on it)
from in between the two black Drive Hubs.
3. Steadily pull the ribbon or overlaminate free from where it is jammed. If stuck
to a card, pull the ribbon or overlaminate off the card and throw the card away.
If it is jammed underneath the rollers, press and hold down the printer?s
Pause/Resume button as you gently pull up on the ribbon or overlaminate. Do
not **** the ribbon or overlaminate to free it, since this will increase the chance
of breaking it. If it does happen to break, simply tape the broken end of the
supply roll directly onto the take-up roll. Then, wind a few inches worth of
ribbon or overlaminate from the supply roll onto the take-up roll. Be sure the
ribbon or overlaminate is passing beneath both the supply and take-up rolls.
4. Once the jam is cleared, replace media, close the Top Covers, and press the
On/Cancel button. At this point, the LCD Display will prompt you to either
press the Pause/Resume button or the On/Cancel button. Pressing the
Pause/Resume button will cause the printer to feed in a new card and reprint
the job which originally jammed along with all subsequent jobs still being sent.
Pressing the On/Cancel button will reboot the printer and cancel all jobs
within the printer?s memory. In this case, you must also cancel and resend the
print jobs from your computer.
H. CLEANING THE CARD FEED ROLLERS
To assure consistent printer operation, all of the gray card feed rollers within the
printer should be cleaned during every ribbon change (every 250 prints) or if the
rollers are noticeably dirty. To clean these rollers, use the special adhesive-backed
Cleaning Cards from the Printer Cleaning Kit. Refer to the following steps to run a
Cleaning Card through your printer:
1. Open the Top Covers and remove all print supplies from the printer. Leave the
printer power ON and the Top Covers open throughout this procedure. The
Cleaning Roller Assembly can also remain within the printer during this
cleaning process.
2. Remove the Cleaning Card?s adhesive backing paper.

Try:

• ERROR LCD: The paper is jammed. Clear the paper and press [OK].
• ERROR LCD: Rear Cover The paper is jammed. Clear the paper and press [OK].

Make sure you have put the printer roll core in ! Don't lose that core cause you must have it for the printer to see the paper.

Hi,
Even if a small piece of paper stuck inside the printer you ll get this msg.  So what you have to do is if you have a Air blower or vaccum cleaner blow air inside the printer,  If any piece of paper is stuck inside it will come out and you won't get that msg again.  Try this and sure it will work...!