I got it for christmas hooked it up installed the software etc just fine. Even managed to put like 300+ songs on there the first time i had it hooked up to my computer. Everything again worked fine, as I was walking around my sansa randomly begins dling an update. and now as soon as I plug it into my computer, my entire system freezes, if its plugged in while the computer is booting the computer will freeze midboot. Ive tried doing the factory reset on the mp3 player as well and that has not remedied the problem, I still have not heard back from their customer sercive and its ben a week already.
HELP!!!! i just want to listen to my damn music ist hat so much to ask!??!?!!?
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Re: MY sansa connect 4gp crashes my computer
Go ahead and do this, in case the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
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Books, etc. from MP3 Player
Hook up your mp3 player to your computer
Go to your desktop and double left click on "My Computer"
When it opens you will see listing that says "Devices with Removal Storage" your mp3 player should be listed there.
Right click on your mp3 player, and a window will open, right click on "Open" and now your files/songs should be visible.
Hold the left click down and drag it across all the files/songs that you do not want this will highlight the files/songs you do not want, release, right click and then click on "Delete"
Now you mp3 player should be clear of the files/songs you do not want.
NOTE: Be careful and do not delete files needed to operate your MP3 player.
I hope this helps
Please rate me,
Several things. 1. To correctly reset it, flip the lock button, then hold down the power button. 2. Format your sansa. Make sure you have all your stuff off. Then, format it. If you don't know how, e-mail me here : email@example.com Then sync it back on!
I've worked mine out. When I put the songs on my MP3 I used Vista, I then changed to an XP install and this is when I couldn't see the songs on my MP3 player. When I went back to my Vista install I could see and edit the songs. Now I have cleaerd it I can go back to my XP install and use it as normal again. Basically you need to use the same version of windows you put the songs on with to edit them.
Try using Windows Media Player instead, and see if you get the same result. If it loads in Windows Media Player, then the problem is with WinAmp and not your Mp3 player. When you say it loads half-way, do you mean it loads half the songs and then shuts off? Is the Sansa running on low battery? WinAmp has some kind of update released in the past week - did you download the update, and then experience the problem? It's probably not this, because other users have had the same problem that you are reporting since at least Christmas 2007.
The following is an advice from another Sansa user, so I haven't been able to verify it myself: "I have to have WinAmp open and a song playing then connect my player and then it will work fine. If I just connect my player then start WinAmp it crashes"
If all of the above fails, reformat your player and start over from scratch. Let me know how everything works out - this is an issue that not even the Sansa website seems to have an answer for.
The sansa has two USB modes. If you load tracks in one mode you have to be in the same mode to see them in explorer and also be able to delete them. Took me ages to figure this out. From the main menu, go to Settings then select USB and toggle between "MSC" and "Auto Detect". You should then be able to see the hidden tracks. I have firmware 2.2.5A installed so you might want to check that too.
I now only use the Sansa in MSC mode as it seems to crash Winamp if I use it in Autodetect.