Question about Visioneer OneTouch 5800 Flatbed Scanner

3 Answers

Unlock I have Visioneer OneTouch 5800 Scanner. I keep getting an error message to "Unlock" my scanner-located on the bottom of the scanner. There is NO lock on the bottom or sides. How do I get my scanner to work again?

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  • JOHNBAILEY Jan 21, 2008

    My power source had to be replaced on my 5800. After doing so, it wouldn't work and kept telling me it needed to be unlocked. I found no lock on the underside or anywhere else. Even had friends look for it just in case I was looking so hard that I missed it. They couldn't find it either. I'm on the verge of tossing it out and getting another scanner. I would get another 5800 if it weren't for this unlock problem.

  • rctvideo Feb 15, 2008

    I have ths same error UNLOCK the scanner hard ware any solutions??

  • Anonymous Mar 24, 2008

    I have the OneTouch 5800 USB, and Kopjaegar, i tried what you did and it didnt work. I have tried EVERYTHING. if any of you find out how to UNLOCK the scanner please email me ASAP! Thank you very much!

  • erin7495 Jun 28, 2008

    I have Visoneer OneTouch 5820 that was scanning perfectly. Then suddenly the message "please verify that you have unlocked the scanner hardware" shows up. I can't find anywhere to unlock. I've had other scanners with locks before. I just can't find it on this scanner. Please help.

  • ljohnson3333 Sep 01, 2008

    i keep getting a message "Unlock scanner" cant seem to find any thing in the area indicated. how do i unlock the thing?

  • oxycotin Sep 05, 2008

    unlock problem

  • Anonymous Sep 12, 2008

    unlocked problem

  • sharsin Feb 16, 2009

    My scanner used to work OK, then all of the sudden comes this unlock scanner message. What's up?

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I have Visioneer OneTouch 5800 Scanner. I keep getting an error message to "Unlock" my scanner-located on the bottom of the scanner. There is NO lock on the bottom or sides. How do I get my scanner to work again? Pls help me sir/madam. My scanner is giving this serious problem. I need ur help.
Thx
Varlee

Posted on Jun 25, 2008

  • kingvee1 Jun 25, 2008

    i still need more help to unlock my VisiVisioneer OneTouch 5800 Scanner.



    Thx

    Varlee

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  • 66 Answers

Most scanners shipped have a lock on them to prevent the top from opening up and damaging the glass. This is a screw type mabey other but a penny fits in mine. This may not be the case for you but look in your manual to find the unlock device.
This will also in some scanners prevent the stepper motor from moving in transit . The stepper motor is the device thats makes the bar slide up and down to scan the page.
Hope this helped some.
Kevin

Posted on Dec 30, 2007

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I fixed mine, take off the blue lid and there are two screws at the back of the scanner, take them out and Robert is your mothers brother.

Posted on Jan 22, 2008

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Posted on Jan 02, 2017

SOURCE: How to unlock Visioneer OneTouch 5800 Scanner

i was getting this message when i was using the wrong power supply, i used a diffrent power supply and restarted the computer and it no longer says it, so i couldnt tell you exactly which one made it work, but now i get a box telling me i dont have enough disk space??? any anwsers for that??

Posted on Oct 30, 2008

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1 Answer

I need driver for visioneer one touch 5800


Hi


Thanks for using FixYa. Please check the links to download the drivers for Scanner Visioneer OneTouch ---

Drivers for Scanner Visioneer OneTouch

Scanner Visioneer OneTouch Drivers Download


Please do rate the solution and revert for further assistance.


Thanks

Rylee

Dec 03, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

Keep getting error message to unlock scanner.....says it can be unlocked from the bottom of the scanner, but I don't see it.


My one touch 5800 USB scanner worked great on XP for over a year and then started giving me the unlock the scanner message. I tried different power supplies, reloading software and moving it to a machine running 98SE and nothing improved. I left the cover open and noticed that the lamp was fairly bright at the sides but very dim in the center. I replaced the lamp with one from an old parallel port scanner which was in good shape and it now works perfectly on 98SE. I have not connected it to a XP machine yet.

Aug 26, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

My 5800 keeps telling me to unlock it when I click scan, but I can't find the lock anywhere.


The 5800 scanner does not have a physical lock switch. DO NOT attempt to open the scanner and unlock the hardware. This could be either a hardware failure or software
Toggle the lock switch on the scanner leaving the switch in the unlocked (open padlock) position.
Ensure you are using the correct power supply for your scanner. If you are using a power supply that has the incorrect DC output, you will get a scanner locked error message. This flatbed scanners has I believe 100-120V AC input and 12V DC output.


Plug the power directly to the wall, not a UPS battery back-up, power strip or surge protector. Power fluctuations from a UPS battery back-up, power strip or surge protector may be causing this error. If all this fails try reinstalling the scanner driver

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Aug 18, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

How do you unlock a visoneer scanner 5800 I got back from a trip and tried to scan something and the bar is locked now and won't move more than an inch. The error message says to unlock it but I can't find...


Ensure you are using the power supply that was provided with the scanner.

The power through the strip may be fluctuating and causing the problem.

Download and install the driver provided on the 5800 USB support website.

http://www.visioneer.com/support/flatbed/5800downloads.asp

Jul 13, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

Scanner is locked


Pls try locking and unlocking when power is off. S. Mohan

Feb 05, 2009 | Visioneer OneTouch 8600 Flatbed Scanner

1 Answer

5800 Visoneer Scanner: Getting message that I need to unlock it...


Power supply has to put out 1.25A. If it is either too weak due to age, not directly connected to the wall where it can get the power it needs or the wrong replacement, it won't work and you'll get this error.
Also, the voltage is 12V (positive tip).

Feb 02, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

Error message: enable to connect with scanner


Part of the problem may be that Visioneer did not develop any drivers for Vista considering that the 5800 had reached E-O-L.

Sep 25, 2008 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

I keep getting this message to unlock my scanner. how?


I have the same problem with a 5800 and 5820 model occasionally.
No switch. But I have found if I jiggle the cords on the 5820 model or plug and unplug it will eventually work.
With the 5800 model, I have had to lift the back end and gently tap the bottom while it is beginning to scan, it "unlocks" and continues.
Hope this works for you.

Jul 31, 2008 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

How to unlock Visioneer OneTouch 5800 Scanner


i was getting this message when i was using the wrong power supply, i used a diffrent power supply and restarted the computer and it no longer says it, so i couldnt tell you exactly which one made it work, but now i get a box telling me i dont have enough disk space??? any anwsers for that??

Jun 25, 2008 | Visioneer OneTouch 5800 Flatbed Scanner

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