You cannot customize the voices on this, or any other Garmin product of which I am aware. The Tom Tom Go 720 will allow you to record your own (or someone else's) voice on the unit (50 different phrases). However, any unit with the Text-to-Speech feature (which is what gives you the spoken street names) utilizes computerized voices to put the words together, which is why some sound "garbled." No unit does this better at this time. Tom Tom's pronunciations are, in my opinion, worse if anything (Branch instead of Bridge when abbreviated "Br", Crossing Island Parkway instead of Cross Island Parkway, etc.).
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