Switch off the machine and disconnect the mains power.
Remove the access panel on the lower right front of the machine.
3.Remove the filter and make sure that the filter is not blocked and is clean and clear of all debris. Clean as required. Note that depending on the machine type you may get a lot of water coming out of the filter when you remove it if the machine has not drained successfully. Note that if the machine has stopped and not fully drained then you may be able to drain out the excess water by removing or disconnecting the waste hose and laying it on the ground in a tray. It may take a few minutes to empty but it will save a small flood. 4.Proceed by checking the drain hose for proper connection and kinks and make sure that it is not blocked. 5.Also check that the main waste drain pipe, if you use one, is not blocked and clean if required. 6.Reconnect the power and switch the machine on. If the problem persists then do the following. 7.Switch off the machine and disconnect the mains power. 8.Check the electrical connections at the pump and make sure it is operational. 9.Remove the connecting hoses, and expect water to drain out and make sure the pipes are not blocked with debris or any object blockage. 10.Makes sure the pump appears clear and that the impeller looks in good condition. 11.Reconnect the hoses and then reconnect power and switch the machine on. 12.If problem has not been corrected, then remove the pump and check that the drive coupling to the motor is OK and that the motor turns OK. If all is well then replace the pump.
The solution above worked. A couple of points 1. taking the cover off is done by twisting it to align the flange and it just pops off. 2. Don't underestimate how much water is behind the filter cover. It was about 2 gallons and a small tray wont work.
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