Question about HP Photosmart 2575 All-In-One InkJet Printer

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No scan option

I have  a HP Photosmart 2575.  It says "no scan option" when I try to scan. I just reinstalled hp software, the same problem. Thanks.

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Re: no scan option

Go to hp website here:

Posted on Jan 02, 2008

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I have an HP Photosmart 2575 and the message "refer to device documentation" appears when I try to scan. (Printer stopped scanning with installation of updated operating system) I use Mac OS X version...

The printer scan button wouldn't work for me either. I had to install the HP Solution Center software from CD onto my Windows Vista PC then I use its scan document software button to do any scanning.

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I am trying to scan and I keep getting an error message that says No scan options. refer to device documentation to troubleshoot. I see a lot of other people have had this same problem. I have the HP...

I had this problem also and came to find out that in order to scan, you have to go into your "PAINT" and go to "FILE" and scroll down to "FROM SCANNER OR PRINTER" and then follow the instructions. It works!

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HP Scanner will not scan??

Sounds like a driver problem.

I would uninstall the drivers and reinstall them. Be sure to keep the scanner disconnected from the computer until the software prompts you to plug it in.

Afterwards I would go to the HP site and download the updated drivers.

Sep 26, 2009 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

I am trying to scan a document in to the HP Document Viewer. Up until 3 days ago if gave me the option to scan the file to a pdf format. Not that option "magically' disappeared. I now only have the options...

Make sure you are choosing scan document instead of scan picture. Also make sure you are scanning at a resolution of at least 151dpi. (see here). See this link for xp, and this link for vista. Please also consult this link to check for the possibility that you may need to reinstall the hp software.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

May 13, 2009 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

I have a HP 2575 photosmart 2575 All in one series

Are able to print? If yes, please tryy to scan by using Ms Paint. If you can scan from Ms Paint please reinstall the scanning driver software. You can download the full feature drivers and softwares from

Mar 18, 2009 | HP Photosmart 2575 All-In-One InkJet...

2 Answers

Unable to print or scan with HP Photosmart 2575 to new Vista

That means that the printer software installation is corrupted.

You need to reinstall the drivers for this printer.

If you have original printer disk, use the disk to reinstall the printer.

If you have misplaced the disk, then you can download driver from link below:

HP Photosmart 2575 All-in-One Printer

Run installer file after download has finished.

Start driver installation with printer USNB unplugged, the printer setup wizard will tell you when to connect the printer to computer.

Set the printer as default when asked.

Feb 17, 2009 | HP PSC 2410 All-In-One InkJet Printer

1 Answer

No scan option

uninstall printer software and then reinstall from cd that came with it if you have it if not you can download from hp solution center.

Dec 29, 2008 | HP Photosmart 2575 All-In-One Printer,...

1 Answer

HP Photosmart 2575 scanner / copier

The most common causes of this issue are 1: you do not have the software installed on your computer (or you need an updated version form the HP web-site) and/or 2: you are connecting to the printer over a network and your firewall is stopping the printer from accessing the HP software on your computer. A little more info would be helpful in diagnosing the problem; What Operating System is your computer running? Is your computer connected to the printer via USB or over a network? Do you have the latest HP software installed? Do you have more than one printer, scanner or all in one device connected to your computer? Has the printer always had this problem or has it worked before?

Aug 16, 2007 | HP Photosmart 2575 All-In-One InkJet...

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