Question about Tomtom ONE GPS Receiver

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Start up problems

When I turn the tomtom on i simply get s 'home screen' with what look like a stearing wheel and a finger pointing to the windscreen. No matter what i do this happens. I have tried downloading latest tomtom updates all to no avail. Help!!!!

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  • antonioandy Dec 31, 2007

    Same problem. I just received the unit two days ago, and it is dysfunctional. Blank screen every time. What a monumantal waste of $200. This should be reported to the BBB. I tried calling the company 9at my expense) and was left on hold for 30 minutes with no response.

    Andrew Garlisi

  • Anonymous Jan 03, 2008

    We have had the same problem it works fine when connected to the computer using the usb cable and tomtom home but then when i try to turn it on we get a stupid man touching the windscreen holding the steering wheel we have backed it up and then restored it, deleted items off it and tried pressing the reset button but yet again nothing seems to work .. help!



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Email Customer Service and let them know of this issue. Don't waste your life calling. I had the same problem and they are sending me out a replacement unit, and asking me to return the defective unit thereafter.

Posted on Jan 02, 2008


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1 Answer

How is the stearing adjusted?

There is no adjustment on these mowers. One or both front wheels have been bent backwards by bumping into things. They have to be bent back to the right place again. This isnt easy. When both wheels are pointing forward they should point inwards very slightly.(toein) The steering wheel is centred by pulling the plastic centre off undoing the 1/2" bolt ,pull off the wheel and put it back on where you want. And make sure all the tyres have 12 psi. Cheers

Jan 28, 2012 | Craftsman 17.5 hp 42 in. Deck Lawn Tractor...

1 Answer

Unit is one year old. Worked fine this morning, got back into car and GPS asking set-up questions but a the time prompt it flashes off and starts the set up over againi with language prompt. Keeps...

try this originally posted by gt3rs i just did it and it worked for me Here is a solution that worked in my case (constant reboots after voice select)
  1. Plug your tomtom into your PC.
  2. Run TomTom Home
  3. Select the option to run your TomTom through your PC (TT Home)
  4. You should be greated with the select language screen
  5. Then simply select language etc.
  6. When you get to the voice selection: select a voice (here TTHome should freeze) <- also strangely enough notice the cancel button doesn't on the screen (as it does when doing this on the device)
  7. Don't panic TT Home should start working again in a few seconds
  8. Disconnect your TomTom and that should have solved the problem, the normal map screen should show up upon starting up your TomTom
This solved the issue for me, hope it does for you good luck!

May 10, 2011 | Tomtom One XL GPS Receiver

2 Answers

Cannot make TomTom HOME recognize my device

Sounds like you are trying to install tt home from your tt device. Go to the tt website and download from there.

Mar 01, 2009 | Tomtom One XL GPS Receiver

2 Answers

Noise in front end when steering wheel is turned

is your van 4WD, AWD, or rear wheel drive? if it is 4WD or AWD, the front axle seals might be going bad. PLEASE RATE MY ANSWER.

Feb 26, 2009 | 1997 Ford Econoline

1 Answer

My tomtom receiver is frozen on the start screen.

Connect your TomTom to the USB cable then turn on your TomTom in that order. Go to "My Computer" and open the drive that is your TomTom. Copy and paste your map folder to the desktop. Delete everything on your TomTom (don't format). After deleting everything on your TomTom. Open TomTom Home. TomTom Home will tell you, you need an application for your TomTom. Let TomTom Home load the application. You will probably have to do this at least 2 times to get the latest application for your device. After TomTom Home has loaded the latest application for your device closer TomTom Home and copy and paste your map back onto your TomTom. You should be ready to go after doing this. Make sure you do not skip a step when doing this.

Dec 27, 2008 | Tomtom ONE 130 GPS Receiver

2 Answers

My tomtom one 3rd edition(1g) keeps freezing up and restarting

I was having a similar problem where i would go through the setup screens until I was selecting the map and then it would restart.  What worked for me was to connect it to my computer and choose Operate My Device from the third page of options in TomTom Home.  This let me progress through the remaining set up screens and get to the point where I could enter an addres again.
Don't know if this will work for everyone, but it seems to have done the trick for me.

Nov 10, 2008 | Tomtom ONE GPS Receiver

1 Answer

Broke screen while trying to fix to windscreen

Are you talking about the easyport mount on the XL 330S model? If so it applies fairly easily in a secure snap. When I tested out the new mount, it was fairly easy to snap on without any added pressure. TomTom has great customer service and I'm sure they'll help out to the best of their ability and if it was in fact defective, you're bound to get a replacement. TomTom doesn't want any unhappy consumers. It's a shame it broke, because it is actually a great device.

Nov 07, 2008 | Tomtom One XL GPS Receiver

2 Answers

Tom tom one

This problem can have several causes.
  1. A component fault on the units internal antenna circuit board.
  2. ribbon cable has become detatched inside that connects antenna board with main circuit board.
  3. A software fault.
  4. A component fault on the processor board.
All the above except number 3 will require proffessional investigation. if its a software fault then you may be able to recover data by a re-install through TomTom Home or by recovery backup ( you did make a backup of your SD card , didn't you ? ) of your SD card.

Aug 26, 2008 | Tomtom GO 700 GPS Receiver

2 Answers

TomTom device frozen

If your device freezes at the start-up screen after you turn it on or your device is looping, the TomTom application may not be installed properly.

See some examples of start-up screens here. The image may vary on previous TomTom devices or if you have replaced the image.
2352_02.gif 2352_07.gif 2352_03.jpg 2352_04.jpg 2352_05.jpg 2352_06.jpg
Before you begin, make sure you have TomTom HOME installed on your computer ( ).

To solve this, follow the steps below.
Remove the current application

1. Connect your device to your computer using the USB cable or dock.
2. Reset your device.
3. Turn on your device by pressing the power button for 5 seconds.
  • Your device should automatically connect to the computer upon reset. If your TomTom device asks you if you want to connect to your computer, tap YES.

4. Run TomTom HOME.
5. In the Main Menu of HOME click on Remove items from my device.
remove_items_from_my_device_uk.gif 6. Click on the plus symbol homeplus.gif next to Applications. Click in the checkbox on the right to select the application.
7. You will be prompted to confirm the selection, choose Yes.
8. Click on Remove selected items.
2352_08.gif 9. Choose OK.
10. You will be asked to copy the item to your computer before removing, do not copy the item. Instead, choose Back.
The application will then be removed.

Reinstall the TomTom application:
1. Start TomTom HOME.
2a. If you previously updated your device on this computer, click Add Maps, Traffic, Voices etc. and then click Items on my computer.
You can install the application by clicking the plus symbol homeplus.jpg and then Add.

2b. If you never updated your device on this computer, click Update my device.

attention_25.gif If HOME asks you to Unplug your TomTom device, try clicking OK first. If HOME notes that a problem has occured, click Back.

3. HOME offers to download and install the latest version of the TomTom application.

4. After the application has been installed, click Done and then click Device > Disconnect Device.
Your device should now start-up again. Since you have reinstalled the application, please allow a full 2 minutes for the TomTom device to fully boot.

Aug 22, 2008 | Tomtom ONE 3rd Edition GPS

1 Answer

New map download problem

Its more than likely that your NEW SD card is faulty. First thing i suggest is you try another card. Then recopy everything off your old card and then recopy the western erope map also.

Jan 24, 2008 | Tomtom ONE GPS Receiver

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