Question about HP OfficeJet 6110 All-In-One InkJet Printer

2 Answers

Printer\scanner not working.

I am unable to get the printer to work at all.When I turn the printer on it goes through its initialisation process and when doing this it makes an intermittent 'clacking' sound. I have pin pointed the sound to the scanner drive unit where the scanner is trying to continue moving when it has reached the end of its range. I have taken off the top of the printer and checked the cogs and drive belts which all seem in good order.

I have also reinstalled the software and reset the factory settings, to no effect.

It seems to me that once the scanner has reached the end of its travel then it should be stopped by a switch of some kind and then allowed to continue in the opposite direction as a scanner does. My scanner does not do this for some reason.

Has anyone any experience of this problem or as anyone any ideas. Thanks for your help.

Posted by on

2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer got voted for 20 times.

  • Contributor
  • 57 Answers
Re: printer\scanner not working.


Please follow the below given instructions to resolve the issue.

Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

Install the below given firmware update patch to resolve the issue.

Here is the weblink to download the firmware update patch:



Just copy and paste the entire link into the Internet browser's address bar and press enter.

Instructions to install:

1. Please scroll down the web page and click on "Download only" button in that page.
2. Click on " Save " and choose desktop on the left side of the new window (which is opened when you click on Save).
3. Click on OK.Now Double click on the file that you have just downloaded.
4. Then click on " Run ".

Hope this should work for you.


Posted on Jan 06, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: printer\scanner not working.


Posted on Jan 02, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Loaded new print cartridges went through alignment check /scan error message none alignment.Reloaded cartridges went through same proceedure same result.unable to print anything

Are you checked working condition of scanner before replacing the cartridges?. If scanner is not working align process could not completed..cancel the align process then you can able to take prints..

Sep 10, 2011 | HP Photosmart 4180 All-in-One Printer

1 Answer

RE: HP 2110 all-in-one printer. I have put in a new Black HP toner cartridge (color is OK). The printer then goes through the "Align Print Cartridges" process. After the cover page (which prints...

Turn off the printer
Clean the Scanner Glass with Lint Free Cloth ( drop 2-3 drops of water on Cloth, Squeeze it and Wipe the Scanner Glass.

Also try to switch/change the Wallsock/Surge protector socket since the Scanner bulbs are not getting enough power to scan the page

Jun 17, 2010 | HP PSC 2110 All-In-One InkJet Printer

1 Answer

My HP scanner in my all in one wont work

I called HP and they told me that the reset for this is unplugging the power cord from both ends and waiting for a count of 60. At first this worked but each time the power goes out in our home, the next time I turn it ion, it does this and tells me there is a scanner error after trying to initialize. Keeps running back and forth somewhere inside and not clicking in. Unplugging and counting no longer work. One day I fooled with it all day and it finally stopped. Now power went out again and it's happening all over again! Very frustrating. Can anyone help?

Oct 07, 2009 | HP PSC 2210 All-In-One InkJet Printer

2 Answers

Printer won't turn on, power seems to be going to computer but won't turn on,

HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost,Scanner does not work, Connection problem etc. For find all these software solution just clickhere....



Jul 15, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Hp psc 2310 is "stuck"

This has been solved in the forum. Clean the bottom of the scanner glass. You have to take a bit of it apart but it's not hard with the help of this HP site:

Good luck.

Apr 14, 2009 | HP PSC 2410 All-In-One InkJet Printer

1 Answer

Scanner error 6

most likely dust on the scanner optics causing scanner to be unable to go to home position. Solution would be to disassemble scanner assy and clean optics or replace scanner assembly.Note HP service manual says to replace scanner assy.

Dec 16, 2008 | HP LaserJet 3055 All-In-One Printer

1 Answer

Hello, I have just acquired a second hand Konica Minolta Dimage Scan Elite 5400. The utility software works fine. However, when switching it on, the green indicator light by the on-off switch does not...

All the comments I've seen made regarding similar symptoms to your were related to the setup of the device. Apparently the device is very finicky and I have heard many people say that the installation process for the scanner has caused a lot of people issues.

From website:
  • Dimage Scan must be executed before turning on the scanner for the first time.
I suspect that the device won't be properly recognised by the system without the software already being installed and configured before the device is attached. I would remove the device, uninstall any trace of it from your system, and try again with a fresh install.

Jul 31, 2008 | Minolta Printers & Copiers

4 Answers

Hp laserjet 1320 problem

This is an error state that is not described at HP site.

Try to do a hard reset:

1) Turn off the printer

2) Press and hold down the green GO button

3) Turn the printer on and continue to hold the green GO button for at least 5 seconds, but not longer than 15 seconds. During the process, the Attention LED will turn on.

4) Release the GO button.NOTE: If both the Attention light and the Ready LEDs turn on before the GO button is released, the cold reset procedure must be started over at step 1.

5) The printer LEDs begin cycling. The cold reset process runs until completion and the printer returns to the Ready state.

Hope it will help you

Jan 24, 2008 | HP LaserJet 1320 Printer

1 Answer

Unusual noise

scanner unit initialises on power on condition. scanner unit moves to right extreem end and makes banging noise. This problem is due to scanner unable to find the home position. open the flat bed glass unit . one end of there will be black colure with white stip. apply black marker ink on black colour and fix the blass back to griginal position. scanner will work.

May 06, 2007 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

Scanner won't scan

try connecting it to another computer. If it works, then it is a prblem with your computer, otherwise it is with your scanner hardware.


If you can open the scanner clean the circuit board with (Isopropyl alcohol) IPA solution. you can also try replacing the ribbon type cables connecting the print head.


If the problem arised due to dust accumulation, the above action should solve the problem.

Jan 14, 2007 | HP PSC 2355 All-In-One InkJet Printer

Not finding what you are looking for?
HP OfficeJet 6110 All-In-One InkJet Printer Logo

101 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts


Level 3 Expert

93922 Answers


Level 3 Expert

7983 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides