Question about HP Officejet 7210 All-In-One InkJet Printer

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HP 7210 OfficeJet All-in-One errors

Hi, I just received a used HP 7210 AIO Officejet.  I have macbook pro running OS 10.4.9.  When I turn the power on a message appears on the front panel: Initializing...  then the printer feeds two blank pages and the displays the message: Paper Jam.  Clear the paper jam and press 'OK'.  There never is a paper jam, and it will continue this cycle endlessly if I hit 'OK'.  I have tried going into the printer setup utility and resetting and selecting the printer as default, I've tried rebootong the mac and deleting the printer and reselecting it in printer setup utility (thing suggested on various chat threads online) and at this point I can't figure it out.  I even called hp last night, only to get a technician who said 'his equipment was down' and asked me to call back in 5 minutes.  When I called back, the macintosh help line had closed.  Classic.  Anyone have any solutions?  Thanks for your help!!!

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Re: HP 7210 OfficeJet All-in-One errors

My Hp came with a setup CD that has very specific (required) drivers. Truthfully, if you machine is using the wrong drivers for the selected printer, it will interpret the bi-directional communication with the printer wrong - as evidenced by the false "Paper Jam" message.

Here's a path to HP's drivers for the 72000 series printer and Mac OS.

Posted on Mar 15, 2008

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