Question about Panasonic KX-TG2357 Cordless Phone

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Link to Base

My phones are charged and remain in base prior to use. When attempting to dial a number, I receive a message, "no link to base, move closer to base." I have unplug batteries and phone. I continue to receive this message.


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Re: Link to Base

Unplug both wires at back of base and replug after about 5 minutes - it should work now

Posted on Jan 02, 2008

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Phone has beep & no dial tone. Screen says its searching

I was unable to locate a manual for your phone online, but can offer some suggestions to solve your problem.

Most cordless phones beep in battery low, out of range, and other situations. Since it is also displaying the "Searching" message, it indicates that it lost its link with the base due to being brought too far from it or the battery power has fallen to low to permit use as far as it may have worked before.

The quick fix is to simply place the phone into the base / charger. This re-establishes a security link between the cordless handset and your telephone line. This is a safeguard that is used to prevent others with the same cordless phone from merely getting "near your base / charger" and gaining access to your dial tone to place calls on your phone line.

If the battery is low, it should left to remain on the base / charger long enough to fully charge the battery. If the battery fails to charge, there may be an issue with the base / charger; but it is much more likely to be a problem with a battery that has reached the end of its useful life (batteries seldom last more than a couple of years and may not last a single year depending on usage). Either condition will require replacement of the faulty device before using again.

If you need more help, you may want to try Thompson Electronics (if purchased prior to 2011) at 800-448-0329 or their website; as it appears GE contracts with them for support after the warranty period.

Good luck!

Mar 30, 2012 | GE 27990GE3 Cordless Phone

1 Answer

The telephone batteries are fully charged; however when I attempt to use the telephone I receive a message stating, "No link to base. Move closer to base, try again." The telephone is very close...

Check your user's manual for registration, or RE-REGISTER the handset to the base. In essence, it involves stepping to the registration on the handset, pushing the handset locator button on the base, then saying OK on the handset. They will sync up.


Feb 10, 2011 | Panasonic Phones

1 Answer

My cordless phone says No link to base Move closer to base - I have no dial tone - do i need a new battery?

This is the usual message that the phone gives when the battery has died and it has lost connection with the base unit. The usual fix is to remove and reinstall the battery, then place the unit on the charger for a full charge. This will usually fix the problem that you discribed. If after a full charge, you still get that message, you will most likely need a new battery. Good luck...

Nov 06, 2009 | Panasonic Phones

1 Answer

Can not dial out gives me a message that says no link to base

several things check the base is connected to mains power and switched on.
You have obviously checked to see if it is outof range,and checked the batteries.
If you are using more than one base check that you ar connected to the right one.
Also if you have too many appliances connected to the phone point they won`t run.

Nov 05, 2009 | Panasonic Phones KX-TG5571

1 Answer


Hi! This may cure your problem!
Re-registering the handset
If “No link to base. Move closer
to base, try again.
” is displayed
even when the handset is near the base
unit, you may need to re-register the
handset to the base unit.
LMake sure the base unit is not being
LHave the handset and base unit near
each other when re-registering the
LKX-TG5422 and KX-TG5423 only:
Confirm the extension number of the
handset which has lost its link to the
base by placing the handset on the base
unit or charger.
If you accidentally assign another
handset’s extension number to it, the
other extension will stop functioning.
1 Handset:
Press {MENU}.
2 Scroll to “Initial setting” by
pressing {V} or {^}, then press {>}.
3 Scroll to “Registration” by pressing
{V} or {^}, then press {>}.
4 KX-TG5421 base unit:
Press and hold {HANDSET
} until the CHARGE
indicator flashes.
KX-TG5422 base unit:
Press and hold the handset locator
button that corresponds to the handset
you want to re-register ({HANDSET
1} or {HANDSET
2}) until the CHARGE
indicator flashes.

Below is a link that will take you to the instruction manual for your phone.

Hope this helps! Hal

Feb 27, 2009 | Panasonic KX-TG5422M Cordless Phone

1 Answer

I have a remote phone it does not have a telephone wire just an adapter. It is charged but I can not get a dial tone. It gives me the message "No link to base. Move closer to base,try again". What do I...

Place the phone in the base cradle for a minute and it should re initialize and solve your issue.
Good luck.

PS: By "Remote phone" I am assuming that you mean "Cordless"?

Apr 11, 2008 | Phones

2 Answers

GE cordless 900 mHz

I cannot receive my please

Mar 08, 2008 | Uniden Cordless Phone

1 Answer

Handset has No link to base

I was having the same problem with the same model phone, and fixed the problem by rebooting the phone – unplugging the AC and phone cord from the base station and plugging both back it, then removing and replacing the handset to regenerate the security code.

Nov 17, 2007 | Xact Communication XG2200 Cordless Phone

2 Answers

Handset No Link To Base error and no dial tone

I have the problem. I think it is because the battery i have in it was a Ni-MH and it should be a Ni-Cd. I am now looking for the right baterry Good luck Frank

Jan 27, 2007 | GE 900 MHz Phone

1 Answer

Handset ?No Link To Base? error and no dial tone

2/29 Have you registered or re-registered the handset?
"No link" can mean handset is not accepting radio wave of base unit. At Mfgr website pull-down operator's manual and look for registration instructions. Some sequence of buttons will create a radio signal from base (have handset off base) then another sequence of buttons on handset will accept radio signal. If handset has "menu" button, try "menu", then "00" (zero zero) then select an accept or "OK" button. Good luck.

Jan 14, 2007 | Xact Communication XG2200 Cordless Phone

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