Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Jenn Aire side by side - freezer and fridge not working

Yesterday after going grocery shopping and stocking up (isn't that the way it goes) I noticed that the food in the freezer was thawing out and that the fridge wasn't cold and condensation was forming on containers. Both the fridge and freezer are not working. The fridge is 3 years old.

We checked the coils and cleaned them. Fan appears to be running but air feels room temp.

There is a buzzing sound and a click that lasts about 20 seconds and happens ever 4 or 5 minutes. As if compressor is trying to come on but doesn't. Compressor does not appear to be running.

I'm thinking it is the compressor. What do you think? Anything else we can check?

Thanks, Anita

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Re: Jenn Aire side by side - freezer and fridge not...

Yes the compressor could be stuck but it's also possible the PTC could have failed - each will show the same symptoms. If you're a tech you can check the compressor or you can just replace the PTC also known as "relay". Part # 12002784 should run somewhere around $60.

Posted on Dec 31, 2007

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