Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune model MAH5500BB

The door of the washer will not open. There is a "DO" listed as an error message. There is a load in the washer. Any suggestions on how to get the door open?

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Yes you can take off the bottom panel and reach up on the right side toward the door lock there is a plastic like a string there pull it and will unlock door but i need you to email at b4829@yahoo.com with your complete model and serial # may have important info for you

Posted on Dec 30, 2007

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Posted on Jan 02, 2017

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Hi from retired Englishman in SW France,

'de' stands for Door Error. There is likely to be a problem with either the door solenoid/lock or the 'door closed' sensor requiring a service engineer's attention I suggest ;-0(

If this has assisted and/or clarified the situation for you please consider a 4 thumbs up on our rating.
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If the door remains locked and still will not open following a CCU reset, the following link explains how you can use the manual release to get the door to open:

http://www.fixya.com/support/r3576511-door_jam_on_kenmore_elite_and_whirlpool_

You may want to try using a wet/dry shop vac to pull a vacuum on the drain hose to try to pull as much of the water (if any) ot of the wash tub BEFORE opening the door.

NOTE: Is your washer displaying any error codes? If so, the error codes will NOT be listed in the Owner's Manual. For a complete explanation of all the error codes, each one of these appliances comes with a technical data sheet inside.

To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front feet of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls.

The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to accurately troubleshoot this problem.

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