Question about Philips DVDR3455/37 DVD Recorder/HDD Recorder

1 Answer

Dvdr3455/37 stopped working

I have had this unit for over 1 year. Its a Philips DVDR3455/37. The past few weeks the dvd player has been buggy. As in it won't open when the button is pressed. Then yesterday it would not come up to the playing state. I have unplugged it and let it set for some time then plugged it back in. It gets to the name philips and stops. No response from the remote or the on off switch on the front of the unit. If I unplug it and plug it back in I get the time on the display. Then turn it on and it goes to the Philips display and stops. It seems like a firmware hang but not sure. I also hear a noise like the dvd wanting to move the tray but not sure. As it is out of warranty I could open it up but don't know what to look for.
Thanks for your help on this matter.

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  • bmckinlay Jan 11, 2008

    Hi there,
    I had the exact same problem. I've had the unit just over a year and watching a movie from my lap top on my TV through the DVDR3455 when my sound stopped. I've had this issue before and it is usually cause by the DVDR3455 locking up (like it seems to do every 3 to 4 times a month). So I go and unplug the unit and plug it back in and it never completely comes back up. I take a closer look at what it is doing and it seems to be coming part way up and then resetting itself. The sequence is I plug it in and get the time on the front, I use the remote or power button to power it on and the front displays "PHILIPS" and I can here it accessing the hard drive. But then after about 20-30 seconds the blue had drive light goes out and the unit reboots. The unit is unresponsive to the remove or power button when it gets into this mode.
    I thought maybe the hard drive got damaged, so I took it out and did a thorough test of the hard drive and there wasn't anything physically wrong with the hard drive. I tried poweing it up without the hard drive connected and it seems to do the same thing.

    My best guess is that some diagnostic test is failing on boot up and the unit is restarting on this failure.

    Any ideas from anyone whould be greatly appreciated.

  • GPOP Feb 03, 2008

    I have the same problem and called the Phillips help desk. After trying several reboots they finally said to 'throw the unit in the trash' because nothing could be done to fix it.

    I still have the unit and am hoping someone comes up with a fix because the Help Desk was of no 'Help'.

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I had the same problem - and here is how I fixed it.

When it was booting/re-booting I ejected the disk (I needed it out anyway since I assumed the unit was dead.) After ejecting the disk it display "load" on the unit. I read in another message board that this means the unit is looking for the firmware disk. I went to http://www.usasupport.philips.com/productDocuments.html?ProductCode=DVDR3455H/37&subCat=DVD_HARDDISK_RECORDERS_SU_US_CONSUMER

I followed the instructions to make the "upgrade CD" and inserted into my DVR. My unit then powered up normally. I went ahead and upgraded the software and it did happen again (the re-boot cycle) until I entered the date/time.

HTH

Posted on Jun 05, 2008

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