Question about SanDisk Sansa m240 MP3 Player

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Sansa won't play

The screen will come on and say sansa and whatever but it won't go any further. replaced batteries and turned on and off but nothing helps.

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  • youth1 Jan 02, 2008

    the screen will come on and say sansa and whatever but it won't go any further. replaced batteries and turned on and off but nothing helps.

  • Chickeedee79 Jan 02, 2008

    I have a sansa m240 and it is doing the same thing also, replaced batteries etc will turn on to the main screen (sansa) and then can go no further, no buttons respond when you press them - if any one has any solutions it would be greatly appreciated

  • jesus_freak7 Jan 02, 2008

    dido! my nephew and neice have the same kind.. i have two! because they keep messing up. one turns on.. tehn turns off.

    my nephews turns on.. then turns on again and again. we haev tred replacing batteries.. leaving them alone for a few days. every hting. but neither will work! grrrr

  • Brittany8908 Jan 06, 2008

    My Sansa does the same thing. When i turn it on, it says Sandisk with the black screen. Then it just stays there and goes white, then it goes back to the sandiak screen. How do i fix this? what is wrong?

  • raos Jan 06, 2008

    I too facing the same problem it's getting started and nothing can be done from there.I tried it by connecting to my PC it saying the drive is full and not able to perform any action So i think can some body can help regarding this issues



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This has happened twice to me. First time I talked to their support guys and they sent me a new MP3 player. This new one has been working finr for many months but just today started with the same problem. It will turn on - show teh SANSA spolash screen then do nothing. Won't show up when connected to teh PC either....

HELP - this product stinks!

Posted on Jan 05, 2008


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What about battery. Is it OK. Try to replace it.
And what about HOLD switch, try to change it.
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Try doing a hard reset on a Sansa m250:
  1. Turn off the Sansa. Just pull the battery out for a second and then reinstalling the battery without pushing any further buttons.
  2. Plug the Sansa into a computer4.gif, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC4.gif Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. This solution has worked for me.
I do not know if this will work on other Sansa m200 type .mp3 players.

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tyr holding the power button for 20secs or try taking the battery out or try holding the power button and the play bttuon at the sametimefor 20secs.

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