Question about Microsoft Xbox 360 Console

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Console is ruining games by putting grooves in them?

What could be causing a one year old xbox 360 console to damage games?

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  • thorton Dec 30, 2007

    After about 10 hours of use on a Bioshock disc it developed a 3mm groove close to 10mm from the outside edge. No other discs appeared to be having the same problem so I bought a new Bioshock and it's starting to do the same thing.

  • nachobowl Dec 30, 2007

    We had the same problem with the groove on Guitar Hero II. The store replaced the game but said it was a problem with the XBox console, so be prepared for it to happen again.

    Three other games have been ok so far.

    It may mean returning the console, but another game would have to be spoiled first to show the problem.

  • Anonymous Jan 02, 2008

    i had the same problem yesterday i was playing forza 2 and all of a sudden i heard a really odd schreeching noise i was like wtf was that and then it stopeed so i just went on my way and kept playing and then it got stuck at a cetain screen so i tunred it off and when i put it in my 360 it says its a dvd and has to be put in an xbox 360 consle to be played,ive got the same grooves on my disk too



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A bad laser will not damaged cd's it just wont read them.

what causing the damage is a bent spindle or a move/missing brake/cd pad that helps the cd's from getting damaged.

i would suggest buying dvd scratch stopper kit

other ways of games getting damaged is moving the console when its spinning a cd. moving it from standing up to flat or just move it around while its on. bad idea.

Posted on May 20, 2008

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If you have a bad laser it will ptu a ring around the games and not let you play them anymore or mess them up halfway through a agme or so

Posted on Jan 04, 2008


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1 Answer

My xbox puts a ring on my games

You have what they call a hot spot which is caused when the laser is too close to the disk and burns them. It will not always damage the media but in 98% of cases it will. I suggest that you have the laser checked by a qualified technician and have replaced if necessary. It may just need to be readjusted to the correct settings. These can move with heat stress, Vibrations and many other factors.

Jan 13, 2013 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 console have 3 rings around the front in red and game will not come on

What is the date of manufacture of your XBOX 360 console?

It's a problem with the motherboard. You will find a lot of places claiming to repair this type of problem for peanuts -- but the best thing to do is to go to Microsoft for this repair. Most repair claims are temporary and can cause more damage to your XBox 360. Microsoft warranties the original system against the 3 rings for 3 YEARS now.

Nov 03, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 isnt working not reading any game and isnt even a year old

the cd drive is damaged so u will need to buy a replacement

Nov 21, 2009 | Microsoft Xbox 360 Console

3 Answers

There is three red rings on my xbox360 what should i do

Yes, we agree, the towel method is the worst thing you can try.
It is such a completely ridiculous idea, it will only cause more damage than good!!

With that said, we are able to repair any issues with the XBOX 360 console (and any other console for that matter), in a quick and affordable manner. Currently our turn around time is 2 days or less.

Please feel free to call us with any questions you may have.

the GEEKsters

Aug 01, 2009 | Microsoft Xbox 360 Console

1 Answer

XBOX ruins disk by scratching the disc

if you run a search in google you should be able to find guides on how to stop this happening, i did have them but have since formatted. you basically put three bits of foam in seperate places and it stops the 360 drive from damaging game disks. this was common in the very first sets of designs and samsung drives in particualr.

Apr 11, 2009 | Microsoft Xbox 360 Console

2 Answers

Xbox360 defective and ruined games.brand new console and games.


Xbox DVD-Drive's often scratch circles into your discs and some even got malfunctioning lasers that will burn rings into games.
To prevent the circular scratched from happening avoid moving your console at any time while it is running however it often also occurs just in regular use especially for older consoles with Hitachi or Samsung drives.
As far as I know Microsoft replaces discs that were clearly damaged by a console free of charge, at least here in Europe they do.
Try calling Xbox Customer Support and ask for a replacement it is worth a try for sure even if they shouldnt replace it they will at least give you a 1-month subscription for Xbox LIVE in exchange.

If you can get the console replaced as well depends on the support person you are talking to but usually they charge you for that if you want to fix the drive yourself, open up a PC drive and take the foam pads outs and install them in the 360 drive this will prevent the discs from getting scratched they just didnt use these pads in the Xbox for some reason which led to these problems...

I hope this helps and Good luck!

Kind regards,

Dec 26, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox leaving grooves in disc

unfortunatly this is a know issue with the 360, contact microsoft customer service support and they will replace it free, they know about the problem.

Aug 04, 2008 | Microsoft Xbox 360 Console

1 Answer

**** XBOX 360

there is a common occurrence of total failure in Xbox 360 the 'red ring of death', where three of the red lights on the console flash, and the console locks up. there is a recall and repair for the failure that extends to 3 years from purchase, many xbox 360 have been repaired more than once under this plan, my son's has.
MS will not repair the xbox if it has been opened they will suggest that the failure is caused by any modification, take photographs of the console before placing it in the shipper MS will send you for the repair, they will damage it, you will need proof
do not attempt repair yourself,

Jul 03, 2008 | Microsoft Xbox 360 Console

1 Answer

Doesnt read discs correctly...

I am almost 100% certain that the warranties of xbox 360 consoles have been extended 3 years.

I also had this problem some months ago, and Im sorry to say that I was told the problem is in the hardware. I had to send my xbox in, and they sent me a brand new one, fully covered under warranty.

Give xbox a call... 1-800-4MY-XBOX, ask about the warranty of your system, and also let them know your problem.
The only way I ever got any games to work with this problem, was to open and close the tray over and over until it finally worked, so I finally just sent it in. Good luck.

May 04, 2008 | Microsoft Xbox 360 Console

2 Answers

Xbox 360: disk drive

Your system is fine, the disk is a different story. By moving your Xbox 360 the drive does some funky things. The disk probably has some deep grooves around the egde. In future, dont move the 360 or backup your xbox 360 games with Support Rich

Aug 05, 2007 | Microsoft Xbox 360 Console

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