Ice maker and water dispenser water supply is cut off. Plumber checked the supply line and it is operational. The tube inside the refrigerator is crimped behind the vegetable drawer. I have a service contract but, wondered if I should check something else before calling.
Not sure about the Model number because I am at work.
OK, I would check the supply tube, to see if it may be frozen. if so, you will need to defrost it. This will occur if the inside temp is set to a non-manufacturer specifications(temp is to low). Now, if the tube is not frozen, this will lead to a failed inlet valve assembly.
The water inlet valve is located behind your refrigerator. Find the water supply line coming into the valve and turn it off at the source (typically under the sink). Disconnect the supply line. Remove the screws that secure the inlet valve in place.
The water inlet valve is connected by two wires. Label the wire placement on the water inlet valve before disconnecting the wires. The wires are connected to the terminals with slip on connectors
Firmly pull the connectors off of the terminals (do not pull on the wire). You may need to use a pair of needle-nose pliers to remove the connectors. Inspect the connectors and the terminals for corrosion. If the connectors are corroded they should be replaced.
Inspect the filter screen where the supply line connects. Remove any debris or deposits that may have built up using a toothbrush or warm running water. If you cannot clear the clog, it will be necessary to replace the valve (the filter is not removable on most inlet valves).
Test the water inlet valve for continuity using a multimeter. Set the multimeter to the ohms setting X100 (if available, otherwise use the nearest ohm setting). Place a probe on each terminal. The multimeter should display a reading of 200 to 500 ohms. Close inspection of the inlet valve and especially the coil may reveal the exact ohm resistance rating to test for. If the water inlet valve does not pass this test, it should be replaced.
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