SOURCE: Bissell Momentum roller brush doesn't roll w/ pressure
This is going to sound funny, but check the wheels. Sounds like the pin or shaft that holds them is broke. Also check the tension on your belt. If the tension is to loose then the brush will have a hard time spinning.Good luck
SOURCE: Bissell Pet Hair Erase does not vacuum.
It is because the belt is worn or stretched and needs to be replaced. Here are the belts you need and the manual which has instructions:
Bissell Pet Hair Eraser Belts and Manual
http://www.bissell.com/service-centers/?cid=ccsocial
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