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On the Home screen, touch the "All Apps" icon, and then touch the "Settings" icon. In the Device section, touch "Sound".
Touch "Volumes" to select custom volumes for media playback, notifications, and alarms.
Touch and drag the circle along the slider to adjust the volume for each type of sound. Dragging the slider left decreases the volume, and dragging the slider right increases the volume.
Roll back your sound drivers (control panel, system, hardware, device manager, sound and audio devices, right click your sound hardware, properties, drivers), if this fixes the issue go to microsoft update, run the 'custom' scan...it should show you an update to your sound card/hardware, click the little "+" sign beside the update and click the little "Do not show this update again" checkbox. This will prevent automatic updates from "fixing" your drivers. Occasionally Microsoft sends out updates that are incompatible with a particular machines' setup.
Hope it helps.
Try to check your settings in the control panel sound hardware .Maybe its disconnected or there are wires that has been cut-off. Try to check also your volume settings in the task bar. Maybe its set to low or minimum volume.
I have the same problem - Best Buy does not give back-up discs,..but will allow you to purchase them (not cheap). I was used to them coming with my computers.
if it's a built in, you need to right click on the speaker icon on the right of your taskbar, click open volume control and then a window will pop up with volume sliders, check that the mic is listed there if not click options, advanced controls and make sure it is not muted and the slider is all the way up.
If you click advanced under the mic slider the option to tick mic boost appears.
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