Which tray ( A,B or C) does the fabric conditioner go in?! Also, should it be put in at the beginning of the cycle?! Thank you!

Usually this occurs when the siphon is clogged.

Try pouring warm water into the fabric conditioner tank.

Alternatively, carefully put a piece of kitchen paper towel in the fabric conditioner and run a cycle to see if the paper towel is damp. If not damp, then the washing machine isn't sending water into the conditioner tank.

Hi from retired Englishman in SW France,

A quick way to find out which tray is which is to pull the detergent drawer out just so that you can see into it. Start a pre-wash and see where the water runs in, then advance to the main wash and observe. Finally start a rinse cycle and where the water goes in is where the conditioner/softener goes.
In a few cases I have come across the pre-wash tray shares with the conditioner/softener part but the pre-wash powder goes in the front and the softener in the back.
Cheers,
John C

1 is usually for pre-wash, 2 for washing powder and fabric softner goes into the section with the level indicator should be small square section with removable top.

Hi from retired Englishman in SW France,

Although you do not say which make and model it is, this is a common problem with many machines.
I suspect that it is the conditioner/softener tray which needs a thorough clean! Follow my general notes paying particular attention to the bit in BOLD ;-0)
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Remove the complete drawer. To do this you will have to do one of the following-

• push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
• release the catch underneath or
• lift upwards on the tray as it is coming out to clear the lip underneath.

One of these should enable you remove it
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
I hope this is your problem and solution!
Good luck,
John C

My washing machine wont take the fabric conditioner out the tray in a washing cycle This video will show you how to keep your soap draw clear and how to service the parts
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If the dispensers are in their proper spot it is normal for some water to be left in the fabric softener dispenser. When you add your softener add water to dilute it as some softeners are very thick and don't dissolve well especially in cold water

The Solution: Top up the softener tray with extra water so that it is up to the 'max level' mark.

The softener tray works by a siphon action. Thus, the reason the tray does not empty is that not enough water is added by the machine during the softening cycle, so that the machine does not completely fill the softening tray; only when the softening tray is filled beyond the 'max' mark does the siphon action works. A partially filled tray will never empty - it's impossible due to the siphon.

The reason that not enough water is added to the tray during the softening action is that the water inlet of the machine is partial blocked (you can try to fix that) but it is simpler to just added more water to the conditioner tray.

Thus, the easiest way to ensure that the softener tray empties every time (after adding the softener to the softener tray of course) is to top up the softener tray with extra water, top it up to the 'max level' line (keep a bottle of water by the machine). That way, even if only a little water is added to the softener tray during the softening cycle by the machine it is enough to trigger the siphon action and the tray will empty!

Works for me every time, and no need to remove any parts - I used to take the tray out, clean it, scrub the outlet holes that fill the tray etc, but they used to gum up again quite quickly!

Hope that helps

the holes above the fabric softener tray that shower into it may be blocked. use an upturned washing up brush to scrub them with a little fairy liquid and see if that works, it does for me. also could be a water pressure issue.

Put a newspaper under the machine, it will help you to find out from where does the water leaks. Good luck!

• Zanussi
• FJS1225W Front Load Washer

This video will show you how to keep your soap draw clear and how to service the parts
Please remember to subscribe to our YouTube channel for all appliance tutorials
a 4 THUMBS rating is appreciated for answering your FREE question.