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Email can recieve mail can no longer send after changing isp's

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Re: email

If you are using outlook, windows mail (vista), or outlook express, click tools > accounts, click on relevant email account, and then on the servers tab, change your outgoing mail server (SMTP) to your new ISP, eg. if you were on bigpond would look like ""

once that is sorted you can send email, if you are unsure of what to put, reply with you ISP's name

Posted on Dec 31, 2007

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Why do my emails to others show windows live mail not my personal email address?

Really need more info than what you gave.
Your emails are sending through the Live mail server. Your personal email? is that from your Internet Service Provider (ISP)? Check the setting or options on your email client (program) it should have a reply to field you could set that as your personal email address. It is also possibly where the setting is that is sending through the live mail server.
You might need to set your ISP as the default. For example I use Thunderbird. It checks my ISP email and 3 Gmail addresses but when I send by default I send through one of my Gmail addresses but I can use a drop down box to select a different send server if I want to appear as coming from a different address.

Dec 19, 2014 | Microsoft Windows Live Mail

1 Answer

Why cannot i retrieve my email account?

Hi Janet,
how is the account set up in windows live mail . Contact your ISP and ask them if they use POP or IMAP and also ask them what the incoming mail server name is. In Windows Live mail under the file tab there is an options choice in the fall down menu. click on this and check the account settings match the required server settings under the server tab that comes up when you select account.
(ISP stands for internet service provider sorry about the TLA (three letter acroymn) )Your ISP may guide you through the setting up of all these settings if you ask them nicely .
. Also if your SMPT server name and passwords don't match your ISP you can't send emails out.

Nov 24, 2014 | Microsoft Windows Live Mail

1 Answer

Am not receiving some e-mails from known sources who confirm byphone that they are sending them . This for about ten days .Can you please advise?. Thanks Pete Squibb

This reply is based upon my own experience.

First, I suggest you check your junk mail box. Sometimes, stuff ends up there for one reason or another...or no reason at all.

If that doesn't shed any light, contact your Internet Service Provider (ISP) and advise them of the problem, giving dates and email address(es) of the incoming mail. Sometimes, ISPs don't get along with each other and one will send mail originating from another ISP into the junk or blocked mail box. Should that be the case, tell your ISP in no uncertain terms, that you are paying for this service and that you want the email to be received.

It could also be a case of your ISP setting its spam filters too high, in which case you can ask that they be backed off a notch.

Finally, be absolutely certain that your correspondents do, in fact, have your correct email address. Actually, that should be the first thing you do.

Apr 06, 2011 | Dell Internet & Communication Software

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Please can you help,i can recieve emails but not send them , how can i fix this. roger

Most often this problem occurs when your internet service provider (ISP) blocks their sending port from use by other servers.

Example: If your internet service provider is bellsouth for example and your outgoing mail server is set to or or etc.... it may be getting blocked by bellsouth. The do this to avoid spammers from using their systems.

To fix it, contact your internet service provider and ask what your outgoing mail server should be. For Bellsouth it would be Replace your outgoing mail server information with the information provided by your ISP and all should work well.

Here is the link to Microsofts step by step instructions on changing this information in Outlook

Oct 16, 2010 | Microsoft Outlook Express

1 Answer

We Cannot send email

check the parameters of your outgoing mail server to see that it is correct

Eg or whatever isp you use

Jun 26, 2010 | Internet & Communication Software

2 Answers

I'm trying to set up an email account on xtra. Help page says to enter send server as but this keeps getting bounced

Some ISPs won't allow you to put in another server. Try putting in the details for your ISP and change the "Outgoing server needs authentication settings" to your ISPs details (ie your username and password to log in to your ISP)

Apr 04, 2010 | Microsoft Outlook Express

2 Answers

Can recieve e mails,cannot send or reply to in-comming mail.all messages come up as failed problem when first connected

1. Change the settings in your email software so that the email account you're using designates an Outgoing Email Service that your internet service provider won't block. Your internet service provider should provide you with the address of an acceptable Outgoing SMTP Mail Server. This information is often listed on their website; if it isn't, call their technical support and ask them the address of their Outgoing Email Server. Then go into your email software and change your current Outgoing SMTP Address to the one your ISP requires.
2. After you designate a SMTP address not restricted by your ISP, you may still receive the following error:
Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
Now you are reaching the Outgoing SMTP Mail Server, but it won't process your request without further authorization. You will need to go into your Email Software and find the setting that indicates that your Outgoing SMTP requires further authorization. Select this setting and enter the username and password required by your ISP (or reqired by who ever is the administrator of the Outgoing SMTP Mail Server that's not blocked by your ISP). For example, at the time this article was written MSN Internet Service's SMTP Address was: ( However, this email server won't allow you to use it unless you send your MSN username and password along with your request to send email.

Feb 22, 2010 | Internet & Communication Software

1 Answer

Am tring to set up my email on my new note book in out look express but dont seem to be able to come up with the log on page so am not able to do any thing like send an email can use email on my hotmail...

Outlook Express needs you to have an email account with your ISP, and your ISP should provide you with the setup items like Mail Servers. Once this isw done, you will have complete access to your email.

As an example, my ISP is Comcast and my mail servers are to receive, and to send.

Your ISP will have their own servers, of course.

You will need to log in to these servers, using logins and passwords provided by your ISP. Outlook Express manages this as well.

Oct 30, 2009 | Microsoft Outlook Express

1 Answer

Can send but can't receive

What software are you talking about?

I am guessing email....
This is a settings problem. Your SMTP server name is not set up correctly... or, you are using your own domain name and are sending through your ISPs mail servers... You may need to inform your ISP that you want to have your domain whitelisted for email forwarding.

Oct 05, 2009 | Internet & Communication Software

2 Answers

Problems sending and recieving mail in Outlook 2003

I am recieving some of my emails in my sent box not my inox.I am also using Outlook 2003

Nov 13, 2007 | Microsoft Outlook 2003 for PC

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