Question about SanDisk Sansa e200 MP3 Player

1 Answer

"Load main image failed

Best Solution posted on Apr 04, 2007
I have also encountered the same problem.
"Load main image failed
Switch to Recovery Mode"
What I did was:
1. Download and install the Firmware Updater Software from SanDisk ""

2. Bring up the Sansa into recovery mode by:
-Switch the Hold Switch to Locked Position
-Hold (and continue to hold) the Record button
-Press the menu button (may a need an extra hand) while plugging in the USB Cable to the computer

3. After the Sansa is in the Recovery Mode saying:
"... Enter 2.0 MSD" (Means that it is currently in MSD)

4. Right Click on the Sansa Firmware Updater icon in the System Tray (near the clock) and select "Update Now"

I have tried the above steps but after right click on the Snsa Firmware Updater icon in the System Tray I got the option as 'Check for Update Now' instead of "Update now" and then click on that option i selected Japan option i did not got Finish option. now i am getting the same message 'Load main image failed switch to recovery mode" plz help me out.........Thanks in advance....

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Re: "Load main image failed

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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How to reset the player :
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3. Put the player back on.

When the fault is not resolved a firmware update / reinstallation needs to be made. There are 2 steps needed for getting new firmware on the player.

Step 1: switching the player into recovery mode / MSC mode

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Need more help ? Just post a comment.

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please mark the post with a fixya!

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