Question about SanDisk Sansa e260 MP3 Player

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Screen black i was downloading music onto my sandisk sansa e250 and all of a sudden white bars started running over the screen on it and it faded and it went black, i have tried reseting it, charging it, hooking it back on to the computer, and turning it on....nothing is getting the screen to work....when i turn it on...the dial lights up but the screen doesn't turn on...PLEASE HELP A.S.A.P!

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  • HxC_Goddess Dec 31, 2007

    My player does the same thing. I called Sansa and they told me I have a corrupted file. They told me to place the player in recovery mode and installing new firmware, but I've tried numerous times and it won't work for me...



    If you want to try this out [if you havn't already] all you have to do is



    Slide the hold button, so that you can see the orange, then hold down the record button while holding down the power button

    A sceen should come up that says recovery

    then it should go through the steps

    My screen went black, but when I put it into recovery the screen showed up



    Good Luck with your player

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I tried downloading firmware 4 different times.
Sansa said they'd email me firmware, however they never did.
Nothing will even go to the player.
Currently the player is on its way back to Sansa for a full refund

Posted on Jan 04, 2008

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Try to get a firmware upgrade done..once you have that done you should be able to use the device without having any problems..

Posted on Jan 04, 2008

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Thought it was fixed


You're not screwed... Just lock your sansa and then hold REC button when starting up your sansa. Connect your sansa to the computer. then a device called 16MB-FORMAT should be in My Computer. Put this file : "http://www.MegaShare.com/392319"
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Apr 13, 2008 | SanDisk Sansa e250 MP3 Player

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Please try to reset the device by holding the power button for about 15 to 20 seconds..that should reset the device...If that doesnt help go to the sandisk website to download the firmware application...

Mar 19, 2008 | SanDisk Sansa e250 MP3 Player

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Freeze when trying to download music on it


Go on the Sandisk Website and download the firmware updater in the support and let it run and update your firmware and it should solve it.

Thank you and please respond with any comments or more questions.

-John-

Feb 26, 2008 | SanDisk Sansa e250 MP3 Player

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Dec 27, 2007 | SanDisk Sansa e250 MP3 Player

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how do you download music onto a sansa sandisk?? I tried using itunes but it wouldnt work.

Dec 23, 2007 | SanDisk Sansa e250 MP3 Player

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My Sansa has a similar problem. Sometimes when the Sansa turns on (after the Sandisk logo) the screen will either turn black, blue, or black and white stripes. The player still works, but it is hard to navigate without the screen, obviously. What I end up doing is letting the backlight turn off and then pressing any button. Sometimes when the screen comes back, the display is allright again. But sometimes it takes more than a few tries. Turning it off and on again seems to work a little better, but it is more time consuming.

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